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Product Support Executive
1 week ago
Position:
Product Support Executive
Location:
Bhandup, Mumbai
About the role
We're looking for a dynamic Product Support Executive who can assist in various
stages of the customer life cycle such as onboarding, migration & support. The
executive should be well organized and be prepared to work in a fast-paced
dynamic team environment.
The customer success associate chosen for this position will gain hands-on
experience working on challenges, with guidance from a mentor and other
members.
Duties & Responsibilities
primarily, over the phone if it is required.
- Work with the product engineering team to resolve issues, bugs, and
delivered & conveyed to customers.
- Work closely with the Quality Assurance team
- Play a key role in sharing the voice of our customers with the rest of our
- Identify and report bugs & customer requests using JIRA
- Adhere to company policies and procedures regarding customer handling
- You will be the key stakeholders to add or edit the selfHelp product knowledgebase
Work Experience & Skills
- 1 months to 2 year of hands on experience in a customerfacing
- Good communication skills and ability to communicate with customers by
- Showcase a customerfocused attitude and willingness to work with fast
Salary:
₹5, ₹15,000.00 per month
Day range:
- Monday to Friday
Shift:
- Day shift
Experience:
- total work: 1 year (preferred)
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