Product Support Executive

1 week ago


Mumbai, Maharashtra, India ZebiHR Full time

Position:
Product Support Executive

Location:
Bhandup, Mumbai

About the role
We're looking for a dynamic Product Support Executive who can assist in various

stages of the customer life cycle such as onboarding, migration & support. The

executive should be well organized and be prepared to work in a fast-paced

dynamic team environment.

The customer success associate chosen for this position will gain hands-on

experience working on challenges, with guidance from a mentor and other

members.

Duties & Responsibilities
primarily, over the phone if it is required.

  • Work with the product engineering team to resolve issues, bugs, and
feature requests reported by customers and to ensure that they are

delivered & conveyed to customers.

  • Work closely with the Quality Assurance team
  • Play a key role in sharing the voice of our customers with the rest of our
internal teams

  • Identify and report bugs & customer requests using JIRA
  • Adhere to company policies and procedures regarding customer handling
processes and problem escalation

  • You will be the key stakeholders to add or edit the selfHelp product knowledgebase

Work Experience & Skills

  • 1 months to 2 year of hands on experience in a customerfacing
  • Good communication skills and ability to communicate with customers by
  • Showcase a customerfocused attitude and willingness to work with fast

Salary:
₹5, ₹15,000.00 per month

Day range:

  • Monday to Friday

Shift:

  • Day shift

Experience:

- total work: 1 year (preferred)

Speak with the employer

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