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Production Support and Implementation

3 months ago

Mumbai, Maharashtra, India CGI Full time

Project Role:
Production Support/Implementation Engineer

Designation / Job Title:
Associate Software Engineer

Years of Experience: 2-4

Location:
Mumbai

Position / Job Description:
Production Support and Implementation

Job Role / Your future duties & responsibilities:

  • 1. Should have good communication skills. Well Versed in English and Hindi.
  • Quick learner.
  • Good Team Player.
  • Should have basic knowledge of
a. Oracle - Write and execute - SELECT and UPDATE.

b. Indian Payment Systems - RTGS and NEFT.

c. Indian Payment Systems - IMPS and NACH will be added benefit.

d. IBM MQ

e. Windows IIS

Roles and Responsibilities

  • 1. Work closely with CGI clients.
  • Understand the issues and log tickets in tool and send initial response.
  • Perform analysis, resolve issues, and involve L3 if needed.
  • Send proper and timely updates to client and update Jira.
  • Implement the patches/customizations in UAT, perform sanity testing and co-ordinate the bank for UAT.
  • Implement the patches/customizations in Production after UAT sign off.
  • Update Known Error DB for further reference.
  • Co-ordinate with team for quick resolutions.
Product deployed in multiple banks and profile demands traveling to client location on need basis.

Also, requires members to work in rotating shifts including night shifts.

Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because


You are invited to be an owner from day 1 as we work together to bring our Dream to life.

That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.

Your work creates value.

You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You'll shape your career by joining a company built to grow and last.

You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Your future duties and responsibilities
**Required qualifications to be successful in this role