Production L1 Support

7 days ago


Mumbai, Maharashtra, India Oracle Full time

Production Support - Core Banking and PL/ SQL

Our Team
We are responsible for

  • First Line Support (Logging, Triaging, prioritization, tracking, and routing incidents reported by users),
  • Providing functional clarifications
  • Customer interactions and Respond SLA
Looking for L1 Production Support who would be responsible for:

  • Provide front line technical and functional support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
  • Clarify user queries
  • Solve production down situations under tight SLA deadlines
  • Root cause and problem resolution followup
  • Able to work in 16 X 6 shiftbased environment, and support implementations
  • Investigate production issues, respond based on production incident as per the SLA

Your Opportunity

Your Qualifications

  • Any Computer Science based graduation
  • 3+ years' experience in IT Industry
  • Prior handon production support experience in Core Banking Applications
  • Coding and design skills in Oracle SQL & PL/SQL
  • Knowledge of UNIX is an added advantage
  • Be able to work in fast pace and highpressure working environment
  • Willing to work in 16 X 6 shiftsupport model
  • 3+ years' experience in IT Industry
  • Prior handon production support experience in Core Banking Applications
  • Coding and design skills in Oracle SQL & PL/SQL
  • Knowledge of UNIX is an added advantage

Your Responsibilities
As an integral part of the L1 support team you will be responsible for the following

  • Provide front line technical and functional support to end users responding to issues related to Problem/Incident Management, Release/Deployment, Operational Readiness, Application Monitoring, Production Governance related to issues
  • Record and track requests, incidents and complaints, keeping clients and stakeholders informed on status and progress
  • Clarify user queries
  • Solve production down situations under tight SLA deadlines
  • Root cause and problem resolution followup
  • Able to work in 16 X 6 shiftbased environment, and support implementations
  • Investigate production issues, respond based on production incident as per the SLA
.

  • Make an initial assessment of requests and incidents, attempting to resolve them or escalating them to second level support and/or triggering incident management and change management processes when required
  • Manage the requests life cycle including closure and verification

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