Service Delivery Associate

2 weeks ago

Noida, Uttar Pradesh, India Fujitsu Full time


Mandatory Agile Skills Service Process Lead will respond to contractual incidents, s, and complaints by identifying, monitoring, and recording information.

Ensure the Knowledge Management process, procedures and work instructions are adhered to by all relevant parties Monitor and report on the effectiveness of the Incident Management procedures Takes ownership for documenting, and monitoring adherence to all account related processes.

Acts as point of escalation and owns management of the processes leading to successful resolution of the escalated issue.

Escalates issues as necessary to deliver required service level and meet or exceed customer expectations / SLA Monitors performance through statistical reporting and analysis.

Analyses and identifies areas of improvement to the service to ensure customer satisfaction Prevents negative trends by properly raising and reacting to performance and progress gaps.

Owns and accepts personal responsibility for customer problems and champions customer issues to resolution. Builds and enhances strong customer relationships and acts as an escalation point for the customer. Takes responsibility for learning about all current customer needs. Leading the problem management activities within a structured process framework ( ITIL)*Evaluating the incident impact and organizational readiness to limit potential risk.*Supporting the Process Specialist in decisions for Problem ticket and Root cause analysis (RCA).*Prepration of RACI Matrix.*Facilitating cross-departmental collaboration necessary for Problem management.*Evaluating and improving the Problem management processes.
  • Responsible for Service Review Calls with Customer.Define KPIs with teams to ensure realization of ROI (Risk,Oppurtunites Issues) with adoption and user acceptance.Responsible to maiantain escalation matrix (internal & extrnal) Escalates issues as necessary to deliver required service level and meet or exceed customer expectations / SLA.Resposible to audit the Problem & maintain QPI score

  • Client Success Delivery, Associate

    2 weeks ago

    Noida, Uttar Pradesh, India Brandmuscle Full time

    _Do you want to help BrandMuscle define the future of brand-to-one marketing? _We're creating a company that makes brand-compliant marketing more streamlined, solving problems that make marketers and their local partners' lives easier. BrandMuscle is committed to a can-do, supportive work culture where everyone can achieve their personal best - where each...

  • Service Delivery Director- EMEA

    2 weeks ago

    Noida, Uttar Pradesh, India Iron Systems Full time

    Experience Requirement: 15–25 Years Job Description As Account or Delivery Director, the selected candidate will have direct responsibility for managing and directing the following: Responsible for directing and overseeing Iron Systems Inc.'s efforts to strengthen client relationships and to develop new business opportunities in order to build...

  • Benefits Administration Services Associate Iii

    2 weeks ago

    Noida, Uttar Pradesh, India CONDUENT Full time

    About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where...

  • Associate - Technology Services

    2 weeks ago

    Noida, Uttar Pradesh, India MetLife Full time

    Associate - Technology ServicesAssociate - Technolog ServicesMetLife:MetLife, through its subsidiaries and affiliates, is one of the world's leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has...

  • Support Service Associate

    2 weeks ago

    Noida, Uttar Pradesh, India Iron Systems Full time

    Date Posted: 4/10/2024Job Function: OperationsLocation: Noida UP INDOffered Salary: CompetitiveCompany Overview:Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative...

  • Associate - Service Delivery

    2 weeks ago

    Noida, Uttar Pradesh, India RateGain Full time

    About RateGain: RateGain is a leading provider of SaaS products, which help travel and hospitality companies with cognitive revenue management, smart e-distribution, and brand engagement to make more revenue every day. RateGain is proud to support 250,000+ hotel properties globally by providing 240 billion rate and availability updates & powering over 30...

  • HR Solutions Services Associate IV

    2 weeks ago

    Noida, Uttar Pradesh, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Service Delivery Leader

    4 weeks ago

    Noida, Uttar Pradesh, India MetLife Full time

    Metlife, Inc. has a long history of safeguarding families and finances globally, offering a range of financial services such as insurance, annuities, and asset management.Role Value Proposition:This position is part of the Global Actuarial Modeling (GAM) team for the EMEA Region, ensuring the delivery of accurate and timely financial numbers crucial for...

  • Service Delivery Leader

    1 month ago

    Noida, Uttar Pradesh, India MetLife Full time

    Metlife, Inc. has a long history of safeguarding families and finances globally, offering a range of financial services such as insurance, annuities, and asset management.Role Value Proposition:This position is part of the Global Actuarial Modeling (GAM) team for the EMEA Region, ensuring the delivery of accurate and timely financial numbers crucial for...

  • Service Delivery Director- EMEA

    5 days ago

    Greater Noida, Uttar Pradesh, India timesjobs Full time

    Job Title: Service Delivery Director- EMEADate Posted: 5/23/2024Job Function: SalesLocation: Noida UP - INDOffered Salary: CompetitiveExperience Requirement: 1525 YearsResponsibilitiesResponsible for directing and overseeing Iron Systems Inc.s efforts to strengthen client relationships and to develop new business opportunities in order to build revenue from...

  • HR Solutions Services Associate IV

    1 month ago

    Noida, Uttar Pradesh, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • HR Solutions Services Associate IV

    4 weeks ago

    Noida, Uttar Pradesh, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Delivery Executive

    2 weeks ago

    Noida, Uttar Pradesh, India Namaste Free Placement Service Full time

    We are hiring for Delivery executive at noidaNoida Sector 117 NoidaNoida_Sector 63 NoidaNoida-BisrakhNoida-Chi 5Noida-Noida ExtensionNoida-SakipurNoida-Sector 116Noida-Sector 117 NetworkNoida-Sector 135Noida-Sector 142 NetworkNoida-Sector 142 NoidaNoida-Sector 46 NetworkNoida-Sector 46 Network-2Noida-Sector 46 NoidaNoida-Sector 73 NetworkNoida-Sector 73...

  • HR Solutions Services Associate IV

    4 weeks ago

    Noida, Uttar Pradesh, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • HR Solutions Services Associate IV

    1 month ago

    Noida, Uttar Pradesh, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • HR Solutions Services Associate IV

    2 weeks ago

    Noida, Uttar Pradesh, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Support Service Associate-mvp

    2 weeks ago

    Noida, Uttar Pradesh, India Iron Systems Full time

    Date Posted: 7/5/2023Job Function: OperationsLocation: Noida UP INDOffered Salary: CompetitiveCompany Overview:Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances & embedded systems. For more than 15 years, customer have trusted us for our innovative...

  • Quality Coach- Service Delivery Operations

    2 weeks ago

    Noida, Uttar Pradesh, India PrismHR Full time

    We are seeking an exceptional Quality Coach with a strong customer service aptitude to work at our Noida office. This is an exciting and unique opportunity for a quality professional to join a highly entrepreneurial, collaborative organization that is looking to become a leader in the Human Capital Management (HCM) space.As a Quality Coach, you will work...

  • Training Services Coordination and Logistics Associate IV

    2 weeks ago

    Noida, Uttar Pradesh, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Training Services Coordination and Logistics Associate IV

    4 weeks ago

    Noida, Uttar Pradesh, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...