Technical Solutions Consultant

2 weeks ago

Cochin, Kerala, India Empress InfoTech Full time
Technical Solutions Consultant

We are looking for a highly capable Technical Support Engineer for Windows Server, Web, Database environments on premise and cloud environments.


Skills Required:

  • 2+ Years of experience providing L2/L3 technical support in the following technologies.
  • Proficiency in configuring, managing, and troubleshooting Windows Server and MS SQL Server database environments.
  • Experience in configuring, maintaining, and troubleshooting IIS for hosting web applications and websites.
  • Experience in MS SQL Server database installation, configuration, maintenance, and performance tuning.
  • SQL Server failover cluster instances, or High availability always on database configuration.
  • Ability to diagnose and resolve complex technical issues related to servers, web services, and databases.
  • Root cause analysis skills to identify underlying problems and implement effective solutions.
  • Exp. in application support, understanding app architecture, and diagnosing issues related to performance and functionality.
  • Expertise in analyzing app logs and debug issues to identify root causes and implement solutions.
  • Exp. in managing and prioritizing incidents, coordinating with relevant teams, and providing timely updates to stakeholders.
  • Familiarity with scripting languages like PowerShell, Bash, or Python to automate tasks and streamline processes.
  • Experienced in working with software systems hosted on public cloud platforms such as Azure and AWS.
  • Understanding of cloud security principles and best practices to ensure secure cloud deployments.
  • Familiarity with a wide range of AWS services, including EC2, S3, RDS, IAM, VPC, Route 53, Lambda, CloudFormation, etc.
  • Exp. with AWS CloudWatch for monitoring resource utilization, setting up alarms, and gathering performance metrics.
  • Understanding of AWS Lambda for building serverless applications and event-driven functions
  • Hands-on experience in networking concepts such as TCP/IP, routing, firewall, WAF, and load balancing.
  • Experience with AWS Command Line Interface (CLI) for programmatic interaction with AWS services.
  • Understanding of key Azure services, Virtual Machines, Azure App Services, Azure SQL DB, Azure Storage, Azure AD etc.
  • Knowledge of Azure Virtual Network, subnets, network security groups (NSGs), and Azure Load Balancer.
  • Ability to maintain high levels of customer information security and compliance.
  • Chat, email, and voice support experience. Exceptional oral and written communication skills.
  • Knowledgeable in using CRM tools like Zoho.

Responsibilities:

  • Proficient in providing technical support to a diverse, global customer base.
  • Troubleshooting Windows desktops, servers, and database servers.
  • Ability to explain complex technical concepts in a clear and concise manner.
  • Skilled in prioritizing and escalating customer issues based on their severity.
  • Consistent in providing timely updates on tasks to align with severity levels.
  • Demonstrates both teamwork and autonomy in a work setting.
  • Collaborate with cross-functional teams to resolve complex problems and escalate issues as necessary.
  • Assist customers in deploying, configuring, and maintaining applications on cloud platforms such as AWS and Azure.
  • Preparing documentation/knowledge base articles
  • Takes a proactive approach to work independently and without close supervision.
  • Willingness to work on rotational 24/7 shifts. Work will be 8 hours/day on 5 days (40 hours) a week
  • Flexibility to work shifts and weekends as needed.

Email your resume with the subject of "Technical Solutions Consultant" and a cover letter to provide the following information to be considered for the position.


  • Experience in Technical Support.
  • Current location.
  • Notice period required to join (Immediate Joiners preferred).
  • Current remuneration and expectations.

  • Senior Draftsperson/Designer

    2 weeks ago

    Cochin, Kerala, India IMC Technical Full time

    About Us: IMC Technical is a subsidiary of IMC Naval Architects, a respected Australian naval architectural consulting firm, boasting over three decades of experience in providing comprehensive services in naval architecture, marine engineering, and project management across the globe. Our approach emphasizes tailored solutions crafted through collaborative...

  • Senior Draftsperson/designer

    2 weeks ago

    Cochin, Kerala, India IMC Technical Full time

    About Us: IMC Technical is a subsidiary of IMC Naval Architects, a respected Australian naval architectural consulting firm, boasting over three decades of experience in providing comprehensive services in naval architecture, marine engineering, and project management across the globe.Our approach emphasizes tailored solutions crafted through collaborative...

  • Technical Consultant: Risk

    4 weeks ago

    Cochin, Kerala, India IBM Full time

    IntroductionIn this role, you'll work in one of our IBM Consulting Client Innovation Centers, where we deliver technical expertise to a wide range of public and private sector clients worldwide. Our centers offer locally based skills to drive innovation and technology adoption.At IBM, work is more than just a job. It's about building, designing, coding,...

  • Technical Consultant: Risk

    1 month ago

    Cochin, Kerala, India IBM Full time

    IntroductionIn this role, you'll work in one of our IBM Consulting Client Innovation Centers, where we deliver technical expertise to a wide range of public and private sector clients worldwide. Our centers offer locally based skills to drive innovation and technology adoption.At IBM, work is more than just a job. It's about building, designing, coding,...

  • Technical Consultant: Risk

    2 weeks ago

    Cochin, Kerala, India IBM Full time

    IntroductionIn this role, you'll work in one of our IBM Consulting Client Innovation Centers, where we deliver technical expertise to a wide range of public and private sector clients worldwide. Our centers offer locally based skills to drive innovation and technology adoption.At IBM, work is more than just a job. It's about building, designing, coding,...

  • Peoplesoft Technical Consultant

    2 weeks ago

    Cochin, Kerala, India Proso Full time

    Job DescriptionProso AI team is looking for an ambitious and self-driven PeopleSoft Technical Consultant to join our team. At Proso AI, you will be working with the latest technology, you will have the chance to advance & grow your career.Project Role: PeopleSoft Technical DeveloperProject Role Description: Working with US/UK/Australia based clients,...

  • Technical Support Engineer

    2 weeks ago

    Cochin, Kerala, India CAROL SOLUTIONS Full time

    Technical Support EngineerJob Description:We are seeking a dedicated Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a crucial role in ensuring the seamless functioning of ERP solutions and supporting our clients in utilizing our solutions effectively. You will be responsible for handling various technical aspects...

  • Technical Support Engineer

    2 weeks ago

    Cochin, Kerala, India CAROL SOLUTIONS Full time

    Technical Support Engineer Job Description:We are seeking a dedicated Technical Support Engineer to join our team. As a Technical Support Engineer, you will play a crucial role in ensuring the seamless functioning of ERP solutions and supporting our clients in utilizing our solutions effectively. You will be responsible for handling various technical...

  • Salesforce Consultant

    4 weeks ago

    Cochin, Kerala, India IBM Full time

    IntroductionIn this role, you'll work in one of our IBM Consulting Client Innovation Centers where we provide technical expertise to various clients worldwide. Our delivery centers offer locally based skills and technical expertise to drive innovation and technology adoption.A career in IBM Consulting is built on long-term relationships and close...

  • Salesforce Consultant

    1 month ago

    Cochin, Kerala, India IBM Full time

    IntroductionIn this role, you'll work in one of our IBM Consulting Client Innovation Centers where we provide technical expertise to various clients worldwide. Our delivery centers offer locally based skills and technical expertise to drive innovation and technology adoption.A career in IBM Consulting is built on long-term relationships and close...

  • Sales Consultant

    2 weeks ago

    Cochin, Kerala, India Corporate Hierarchy Solutions Private Limited Full time

    Job DescriptionThe key purpose of the role of the Home Consultant is to gauge customer requirements accurately, suggest client-centric design solutions, to increase profit maximization through studio sales and also lead the market penetration andcustomer conversations across B2C, B2B and channel partner requirements.Role Responsibilitiesâ–a Responsible to...

  • Solution Architect

    2 weeks ago

    Cochin, Kerala, India Techcloud Development Solutions Pvt Ltd Full time

    As a Solution Architect this is what you'll do:Lead solution-driven discussion for Digital and Data Products This role will include preparation of product architecture deliverables based upon productarchitecture standards, creating conceptual product Architecture views, current state gapanalysis and target state product architecture views Understand and...

  • Odoo Functional Consultant

    2 weeks ago

    Cochin, Kerala, India Loyal IT Solutions Pvt Ltd Full time

    Odoo Functional Consultant Job DescriptionConducting business analysis to identify the client's requirements and needs for Odoo implementation.Providing guidance and advice to clients on Odoo configuration and customization.Developing project plans, timelines, and budgets for Odoo implementation projects.Supporting to perform configuration and...

  • IFS Technical Engineer

    2 weeks ago

    Cochin, Kerala, India Computer Network Systems - ME India Private Limited Full time

    Job DescriptionThe IFS Technical Engineer is responsible for the development, implementation, and maintenance of the IFS ERP system. This role involves managing technical projects, coordinating with business stakeholders, and providing technical expertise to ensure the ERP system meets the organization's needs. The ideal candidate will have extensive...

  • Technical Support Executive-VOIP

    2 weeks ago

    Cochin, Kerala, India Voxtron Solutions LLP Full time

    Technical Support Executive-VOIP This is a full-time on-site role as a Technical Support Executive located in Kochi. The Technical Support Executive will be responsible for day-to-day customer support and technical support, troubleshooting, and customer service for our solutions.ResponsibilitiesManage the implementation of Contact Centre projects,...

  • Logistics Consultant

    2 weeks ago

    Cochin, Kerala, India TNP India Full time

    Job Title: Senior ConsultantDepartment: Business ExcellenceSpecialisation: LogisticsLocation: SmartCity, Kochi, KeralaINTRODUCTION TO THE ROLEWe are seeking a seasoned Management Consultant specialized in Logistics to join our growing team in Kochi Location. As a member of our Business Excellence team, you will focus on designing solutions for challenging...

  • IFS Technical Engineer

    2 weeks ago

    Cochin, Kerala, India Computer Network Systems - ME India Private Limited Full time

    Job DescriptionThe IFS Technical Engineer is responsible for the development, implementation, and maintenance of the IFS ERP system. This role involves managing technical projects, coordinating with business stakeholders, and providing technical expertise to ensure the ERP system meets the organization's needs. The ideal candidate will have extensive...

  • cyber security trainer/consultant

    2 weeks ago

    Cochin, Kerala, India Spectrum Softtech Solutions Pvt. Ltd Full time

    CYBER SECURITY TRAINER/CONSULTANT Job Type : Cyber Security Trainer/Consultant Category IT: Software Locations Kochi Summary Qualification & Skills Required: * Bachelor/Master Degree in Computer Engineering/Information Technology/Computer Science, or any other equivalent degree.* CEH Ver 10/11 Certification.* Excellent knowledge of CEH Ver...

  • Solution Architect

    2 weeks ago

    Cochin, Kerala, India Zigma Manpower & Computer Consultants Full time

    Expired on: Mar 15, 2023Job Roles and Responsibilities: Assessing the systems architecture currently in place and working with technical staff to recommend solutions to improve it. Resolving complex technical problems as they arise on critical/Marque accounts. Providing supervision and guidance to transition/build teams. Continually researching current and...

  • Solutions Architect

    2 weeks ago

    Cochin, Kerala, India Unity Infotech Full time

    RoleSolutions ArchitectPurposeTo design solution architecture for a business process.DeliverablesArchitecture Design DocumentLow Level Design DocumentKey ActivitiesMarket studyDesign of Application and Deployment ArchitectureTechnical Design based on business / functional requirement.Designing logical & physical segregation of components.Data Flow...