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Retail Outlet Incharge

3 months ago

India Relaxo Footwear Full time

Experience:

yrs.

of Retail outlet experience in footwear
Any additional requirement:

Purpose of the Position (Job Summary)

  • This position is responsible for the P&L of a Retail Outlet. He/She is accountable for achieving the target, maintaining stocks, cash transaction, and settlement of all claims and complaints. He/She provides direction and leadership to the outlet staff.

Key Roles and Responsibilities

Financial

  • Responsible for achieving sales target
  • Responsible for managing complete store operations including roll out of product promotion schemes
  • Responsible for managing all cash transactions at the outlet. (sale & deposit in bank should be reconciled)
  • Responsible for proper cost control (keeping a check on daily expenses at outlet)

Customer Oriented

  • Address customer needs & advice on right products
  • Ensuring settlement of warranty claim of the customers
  • Attending to the dispatch related queries of the customers

People Oriented

  • Monitoring performance of CCA and Helpers to ensure that all the customers are attended properly
  • Ensuring staff reports on time and maintains grooming standards issues by the Company
  • Ensure continuous learning & development of team through trainings, feedback, etc.

Internal Business Process

  • Periodical checking of inventory in the outlet
  • Maintaining ledger for material incoming to and out going from outlet and ensuring proper rotation of stock
  • Handling all opening & day end processes of the store
  • Responsible for proper display & hygiene at store.
  • Responsible for generation of Daily sales report, cash report, monthly closing report etc.
  • Ensuring roll out of company issued guidelines like VM etc.
  • Receipt & dispatch of sales promotional material like samples, gifts & stationary etc.

Competencies

Technical/Functional

Behavioral

  • Selling skill
  • Basic computer skills
  • Analytical skills
  • Product Knowledge
  • Managerial ability
  • Customer Focus
  • Collaboration
  • Result Orientation
  • Adaptability

Key Result Areas

Quantitative

Qualitative

  • Sales Achievement (Achievement against Targets.
  • Growth Value (Growth Against Last Year Respective Month)
  • Audit Report
  • Liquidation
  • Electrical Expense Control
  • Improve Adherence to key sales process.
  • Customer Service

Key Stakeholder Management

Internal

External

  • Cluster Incharge, CCA, and Helpers
  • Supply Chain
  • Finance
  • Sales (Area Sales Managers)
  • Customers