Customer Service

1 week ago


Andheri, Maharashtra, India Asit C Mehta Investment Interrmediates Full time

Job ID:
Customer Service

Role:
Customer Service Executive

Department:
Operation Customer Service

Location:
Andheri East, Mumbai, Maharashtra

Designation:
To Be Discussed

Reporting structure for the position:
Head - Operation Customer Service

No of Position Vacant: 1

  • Preparing & sending various MIS reports to concerned departments
  • Conducting root cause analysis of complaints
  • Enterprise monitor tracking, analyzing calls in the queue & abandoned calls
  • Managing & continuously improving the team's performance and quality parameters & scores
  • Updating the team on new developments within the company & markets
  • Coordination with other departments regarding enquiries & complains

Education:
Bachelor's degree or related field

Exp

Required in Years:

2- 5 years of relevant experience in stock broking

Compensation:
Confidential

Hiring process/round of interviews:
Behavioral & technical interviews

Expected Notice Period: 30 days

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