Customer Service
1 week ago
Job ID:
Customer Service
Role:
Customer Service Executive
Department:
Operation Customer Service
Location:
Andheri East, Mumbai, Maharashtra
Designation:
To Be Discussed
Reporting structure for the position:
Head - Operation Customer Service
No of Position Vacant: 1
- Preparing & sending various MIS reports to concerned departments
- Conducting root cause analysis of complaints
- Enterprise monitor tracking, analyzing calls in the queue & abandoned calls
- Managing & continuously improving the team's performance and quality parameters & scores
- Updating the team on new developments within the company & markets
- Coordination with other departments regarding enquiries & complains
Education:
Bachelor's degree or related field
Exp
Required in Years:
2- 5 years of relevant experience in stock broking
Compensation:
Confidential
Hiring process/round of interviews:
Behavioral & technical interviews
Expected Notice Period: 30 days
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