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Customer Relationship Associate

3 months ago

Andheri, Maharashtra, India Savvy Search Full time

Salary: 25-30K per month

Location: Andheri West Mumbai

Joining: Immediate

Reporting Manager: General Manager

Roles & Responsibility

  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels (Instagram/ website/ walk ins)
  • Responding promptly to customer inquiries in calls.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints in excel in an organized manner and presenting reports to Manager weekly. Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.

Interpersonal Skills required-

Proactive , Self-driven, Self-Lerner, team player, ready to work in dynamic and challenging environment.

Result oriented & willing to contribute and add value.