Customer Service Representative

1 week ago


Andheri East, Maharashtra, India Global Industrial Full time

Key Responsibilities

  • Own the entire interaction with that customer and provide total resolution for their needs
  • Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
  • Investigate and resolve customer inquiries related to their orders or shipments
  • Update systems and document all interactions with customers, associates, and partners
  • Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries

Competencies and skills

Duties & Requirements:

  • Efficiently and professionally communicate with customers and assist them with their needs
  • Excellent written communication and comprehension
  • Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers
  • Independent decisionmaking skills with the ability to handle and resolve complex issues
  • Conversational, patient and confident demeanor with a positive attitude
  • Ability to stay composed and objective with an angry customer, and deescalate issues as needed
  • Motivated to create and perpetuate a team environment in the workplace and among other associates
  • Demonstrated ability to complete projects and assignments accurately in a fastpaced environment

Benefits:

  • Health insurance
  • Paid time off
  • Provident Fund

Schedule:

  • Night shift
  • Rotational shift
  • US shift
  • Weekend availability

Supplemental pay types:

  • Overtime pay
  • Performance bonus
  • Shift allowance

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 2 years (preferred)

  • Customer service: 2 years (preferred)

Language:

  • English (preferred)
  • Hindi (preferred)

Work Location:
In person

Expected Start Date: 15/04/2024

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