![Global Industrial](https://media.trabajo.org/img/noimg.jpg)
Customer Service Representative
1 week ago
Key Responsibilities
- Own the entire interaction with that customer and provide total resolution for their needs
- Work with other Global Industrial associates, product managers, and partners to gather information, resolve customer needs, and improve processes
- Investigate and resolve customer inquiries related to their orders or shipments
- Update systems and document all interactions with customers, associates, and partners
- Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries
Competencies and skills
Duties & Requirements:
- Efficiently and professionally communicate with customers and assist them with their needs
- Excellent written communication and comprehension
- Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers
- Independent decisionmaking skills with the ability to handle and resolve complex issues
- Conversational, patient and confident demeanor with a positive attitude
- Ability to stay composed and objective with an angry customer, and deescalate issues as needed
- Motivated to create and perpetuate a team environment in the workplace and among other associates
- Demonstrated ability to complete projects and assignments accurately in a fastpaced environment
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Night shift
- Rotational shift
- US shift
- Weekend availability
Supplemental pay types:
- Overtime pay
- Performance bonus
- Shift allowance
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
- total work: 2 years (preferred)
- Customer service: 2 years (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Work Location:
In person
Expected Start Date: 15/04/2024
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