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Services Renewal Representative Iii
1 week ago
Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory. 3-5+ years experience in sales or related areas. Job duties are varied and complex, needing independent judgment. May have a project lead role.
Primary Focus - Team
This Global Renewals team is responsible for renewing contracts for specific Oracle products/support for small, midsized to large enterprise customers for regions all over the world.
The Customer Retention & Success Representative will be primarily responsible for ensuring the target support renewal rate for existing small/medium-sized customers in their assigned territory.
Will assure that all renewals are completed prior to expiration, passing leads up to Partner Sales Channel for additional service opportunities, and closing the loop for all customer interactions by providing education on the Support portfolio and infrastructure.
Job Description:
Manages renewals process for a defined territory
Should retain customers and grow contracts by Upselling
Ensure timely support renewals for small to medium-sized customers in assigned territory
Organize Customer Onboarding and Customer Success Programs
Provides management with performance feedback
First-line management contact for customer escalations
Serves as a resource to other organizations for process and policy questions
Troubleshoots problems and escalates as necessary
Assists in key indicator reporting and trend analysis
Educates customers on e-business practices and any associated contractual implications
Ensures customer awareness and understanding of the applicable elements of the Support portfolio
Responsible for meeting productivity requirements on outbound calls for renewals
Manages exceptions for customers with issues that may delay or inhibit renewals
Desired Profile:
Excellent communication Italian & English and negotiation skills with the right customer service attitude.
Takes initiative, and uses all available resources
Should be open in 24x7 environment
Strong analytical skills and should have good knowledge of excel
Excellent research and problem-solving skills with an analytical bent of mind
Effectively manages time and priorities to meet service levels
Self-motivated; focused and driven to achieve goals
Exercises judgment, initiative, and discretion when providing solutions to customers
Projects a positive, professional image
Demonstrated ability to meet deadlines
Demonstrated ability to suggest and implement continual improvements
Demonstrated ability to work in collaboration with others to achieve goals
- Qualifications displayed in the job posting
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