Services Renewal Representative Iii

1 week ago


Noida, Uttar Pradesh, India Oracle Full time
Drive the renewal of Oracle's contracts to existing customers.

Drive the renewal of Oracle's contracts to existing customers. Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on outbound calls for renewals. Manage exceptions for customers with issues that may delay or inhibit renewals. Identify and transfer leads to sales representatives for top-tier opportunities. Accurately forecast business targets and opportunities in territory. 3-5+ years experience in sales or related areas. Job duties are varied and complex, needing independent judgment. May have a project lead role.

Primary Focus - Team


This Global Renewals team is responsible for renewing contracts for specific Oracle products/support for small, midsized to large enterprise customers for regions all over the world.

Apart from contract renewal team is also responsible for retaining and growing the contract base by upselling.


The Customer Retention & Success Representative will be primarily responsible for ensuring the target support renewal rate for existing small/medium-sized customers in their assigned territory.

Will assure that all renewals are completed prior to expiration, passing leads up to Partner Sales Channel for additional service opportunities, and closing the loop for all customer interactions by providing education on the Support portfolio and infrastructure.


Job Description:

Manages renewals process for a defined territory

Should retain customers and grow contracts by Upselling

Ensure timely support renewals for small to medium-sized customers in assigned territory

Organize Customer Onboarding and Customer Success Programs

Provides management with performance feedback

First-line management contact for customer escalations

Serves as a resource to other organizations for process and policy questions

Troubleshoots problems and escalates as necessary

Assists in key indicator reporting and trend analysis

Educates customers on e-business practices and any associated contractual implications

Ensures customer awareness and understanding of the applicable elements of the Support portfolio

Responsible for meeting productivity requirements on outbound calls for renewals

Manages exceptions for customers with issues that may delay or inhibit renewals

Desired Profile:
Excellent communication Italian & English and negotiation skills with the right customer service attitude.

Takes initiative, and uses all available resources

Should be open in 24x7 environment

Strong analytical skills and should have good knowledge of excel

Excellent research and problem-solving skills with an analytical bent of mind

Effectively manages time and priorities to meet service levels

Self-motivated; focused and driven to achieve goals

Exercises judgment, initiative, and discretion when providing solutions to customers

Projects a positive, professional image

Demonstrated ability to meet deadlines

Demonstrated ability to suggest and implement continual improvements

Demonstrated ability to work in collaboration with others to achieve goals

  • Qualifications displayed in the job posting


  • Noida, Uttar Pradesh, India Oracle Full time

    Drive the renewal of Oracle's contracts to existing customers.Responsible for timely renewals for medium-sized customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and understanding of applicable elements of Oracle's portfolio. Meet productivity expectations on...

  • Renewal Manager

    1 week ago


    Noida, Uttar Pradesh, India HCLSoftware Full time

    Job Description - Digital Sales – Customer Retention & Success Are you excited about the chance to join our team? We are a fast-growing company with a fantastic team dedicated to being the top software company worldwide. Consider being part of HCL's rapidly expanding $2B software business and start making a difference right from the beginning. This is a...

  • Executive - Renewal

    1 week ago


    Noida, Uttar Pradesh, India Ark InfoSolutions Full time

    Very Good Communication Skills Managing the different facets of subscription and support renewals Preparing quotations, invoices etc Contacting clients directly to negotiate terms and conditions and render renewal contracts Positioning services and escalating pain points to the Sales and Customer Success team Forecasting trends and suggestions on how those...


  • Noida, Uttar Pradesh, India Oracle Full time

    About OracleInnovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It's when everyone's voice is heard and valued, that we are inspired to go beyond what's been done before. That's why we need people with diverse backgrounds, beliefs, and abilities to help us...


  • Noida, Uttar Pradesh, India emerson Full time

    In this Role, Your Responsibilities Will Be: Define the team's purpose by setting the vision, mission, and objectives that challenge the team to achieve the Centre of Excellence (CoE) goals Continuously review the market and front sales office (FSO) requirement to complete a white gap analysis covering the solution and product offering. Align with the...


  • Noida, Uttar Pradesh, India Thales Full time

    Location: Noida, IndiaThales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more....


  • Noida, Uttar Pradesh, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • Noida, Uttar Pradesh, India Tech Mahindra Full time

    Job : Customer Service RepresentativeLocation: Noida Sec 62 Freshers/Experienced neededCandiadate must have 6+ months experience working in BPOPickup & Drop Cab Facility provided during Odd HoursJob Types: Full-time, PermanentSalary: Up to ₹22,500.00 per monthBenefits: Commuter assistance Provident FundSchedule: Rotational shiftSpeak with the employer


  • Noida, Uttar Pradesh, India Biotech Services Full time

    Sales Representative to visit clinics, small hospitals and hotels, marketing cleaning products. Office is in Noida. Sal arnd 20+K. Contact Pay: From ₹20,000.00 per monthDay range: Weekend availabilityShift: Day shiftSupplemental pay types: Commission payTravel requirement: TravelExperience: Cold calling: 1 year (preferred)- total work: 1 year (preferred)...


  • Noida, Uttar Pradesh, India Conduent Business Services Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...


  • Noida, Uttar Pradesh, India TEAMWORK SOLUTIONS Full time

    Job Title: Customer Service Representative (US Blended Process)Location: Noida, India, Rotational ShiftsSalary: Up to 50,000 INR per month + Lucrative AllowancesRequirements:- Minimum 1 year of experience in US Voice Process within an international BPO setting: Excellent communication skills in English (both verbal and written). Ability to work in rotational...


  • Noida, Uttar Pradesh, India TEAMWORK SOLUTIONS Full time

    Job Title: Customer Service Representative (US Blended Process)Location: Noida, India, Rotational ShiftsSalary: Up to 50,000 INR per month + Lucrative AllowancesRequirements:- Minimum 1 year of experience in US Voice Process within an international BPO setting: Excellent communication skills in English (both verbal and written). Ability to work in rotational...


  • Noida, Uttar Pradesh, India Yatra Mart Full time

    We are looking for an enthusiastic Telesales Representative to contribute in generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting...


  • Noida, Uttar Pradesh, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers essential services and solutions for top companies and governments, producing outstanding results for clients and the communities they serve. You have the chance to thrive personally, make an impact, and be part of a welcoming culture that values individuality every day.Technical Business Analysis Engineer...


  • Noida, Uttar Pradesh, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers essential services and solutions for top companies and governments, producing outstanding results for clients and the communities they serve. You have the chance to thrive personally, make an impact, and be part of a welcoming culture that values individuality every day.Technical Business Analysis Engineer...


  • Noida, Uttar Pradesh, India Conduent Business Services India LLP Full time

    Through our dedicated associates, Conduent delivers essential services and solutions for top companies and governments, producing outstanding results for clients and the communities they serve. You have the chance to thrive personally, make an impact, and be part of a welcoming culture that values individuality every day.Technical Business Analysis Engineer...


  • Noida, Uttar Pradesh, India BP Energy Full time

    Entity: FinanceJob Family Group: Business Support GroupJob Description: Key Accountabilities: Initial point of contact for all retail consumers regarding site experience concerns Provide exceptional customer service to our customers and team members. Leverage deep understanding of specific key account customers, processes / systems Act as a customer...


  • Noida, Uttar Pradesh, India Transaction Network Services Full time

    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence Overview The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues....


  • Noida, Uttar Pradesh, India Seven Consultancy Full time

    JOB DETAILS 1 Responsible For Providing Sales And Services To The Walk-In Customers (Customer Interaction), Majorly Hni Clients Only2 Responsible For Stock Management / Merchandising / Replenishment.3 Arranging Goods In Their Respective Places Accordingly.4 Cash Management & Stock Management.5 Maintenance As Per The Brand And Store Standards.6 Daily...


  • Noida, Uttar Pradesh, India Conduent Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...