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Executive-Customer Care

3 months ago

Bengaluru, Karnataka, India HealthCare Global Full time

ROLE DETAILS

Position Title Executive-Customer Care Department Operations Location HCG Corporate, Bangalore Reporting to Functional Administrative Senior Team Leader

Job-Holder Specifications

QUALIFICATION

Basic Qualification / Education / Vocational Training Any degree Advanced Qualification / Certification / Specialist Training NIL

EXPERIENCE

Minimum Experience 4years

COMPETENCIES

Competencies

Job competence. Quality and Safety consciousness. Commitment & initiative. Initiative, punctuality & learning, Adherence to work ethics, dependability. Interpersonal relations. Teamwork Communication Positive & empathetic attitude Computer Skills & Knowledge

JOB RESPONSIBILITIES

Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally Answer any questions the customer may have about available products and services Establish new customer accounts, recording account information on written forms or digitally Listen to customer concerns and complaints with the goal of identifying the causes of the problem Select appropriate responses to customer issues and work quickly to resolve them Refer advanced cases to management for resolution, providing background information as necessary Maintain and regularly update financial account information using computer software programs Anticipate customer needs, following up with previous customers to offer reorders or additional services

JOB RESPONSIBILITIES-Continue