Director Salesforce

1 week ago

Bengaluru, Karnataka, India AT&T Full time

Job Description

:

About the Company:

At AT&T, we're connecting the world through the latest tech, top-of-the-line communications and the best in entertainment. Our groundbreaking digital solutions provide intuitive and integrated experiences for millions of customers across online, retail and care channels. Join our mission to deliver compelling communication and entertainment experiences to customers around the world as we continue to evolve as a technology-powered, human-centered organization. As part of our team, you'll transform the way we deliver a seamless customer experience with digital at the center of all you do. In our world, digital is much larger than just an eCommerce channel, we are transforming all channels to digitally perform as one team to create a better customer experience. As we move through 2024, the digital transformation will revolutionize the digital space and you can build a career that will propel your future.

About the Team:

The Consumer and Retail Solutions Group works on providing digital transformation solutions to provide great customer experience thus enabling business outcomes in online space in complete customer lifecycle including shopping, sales, service. We use technologies such as cloud including container technology, full stack, microservices based architecture, salesforce, Google CCAI, Open Source etc for building solutions. As an extension of our operations in India we are building teams who fundamentally focus on global collaboration to provide business outcomes with digital transformation and enabling best place to work.

Job Summary:

To augment our senior leadership, we are hiring director level candidates with proven leadership experience in digital transformation. The candidate will lead scrum teams in India who are extension of US based functional teams & develop digital transformation culture to provide business outcomes in a lean agile environment.

Roles and Responsibilities:

·Lead and execute digital transformation solutions collaborating with global team

·Manage budget and timelines for the team

·Coordinate with various groups in AT&T to ensure success of the projects

·Deep expertise and experience in Salesforce and open source technologies

·10+ years experience/ expertise in Salesforce service cloud and/or marketing cloud and/or sales cloud areas

·Knowledge / experience of various tools in Salesforce ecosystem (Salesforce DevOps)

·Knowledge / experience of tools like Copado, GitHub, backup/ recovery tools etc

·Provide 1x1 coaching to teams in India for ensuring quality deliverables and tracking

·Maintain and present project related metrics reporting for management review

·Regular interface US based functional leaders to identify improvement opportunities including automation, skill enhancement to improve business outcomes

·Work with India based leadership to develop best place to work

Role requirements:

Overall Experience: - 20+ Professional experience in relevant areas

This role requires leader to have strong software development experience, ability & skills to motivate, energies and develop team to meet business and technology objectives by collaborating with US partners and offshore stakeholders.

·Digital Transformation Experience - Proven outcome-based experience in Salesforce and other technologies delivery and support. Build a culture of Innovation, Identify efficiency opportunities.

·Strategic Collaboration: Developing Strategy, Setting Priorities to meet business and technology objectives by collaborating with US partners and other key stakeholders.

·Understanding of digital marketplace: Digital Transformation - Understanding of marketplace including costs and ability to go into details including Step into scrum Master responsibilities for one Key area depending on the need

·Hiring ability and ability to provide technical leadership to the teams

·Business Management - experience with P&L, Business Case, Billing, Finance, Systems\Motivate, Energize team to meet priorities, perform key roles and develop them for the future. Strong people management skills

·Strong communication and presentation skills with ability to influence team members, peers and senior management. Escalation and conflict management, strong customer interfacing skills.

Additional information (if any): Willingness to learn is very important as AT&T offers excellent environment to practice Digital Transformation and at scale

Weekly Hours:

40

Time Type:

Regular

Location:

Bangalore, Karnataka, India

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

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