senior practice leader
7 days ago
Job Description
D&A Delivery Lead - Experience in BFS sector including areas like Capital Markets, Retail banking, fraud, financial crime, mortgage, lending, cards, credit risk Complete assessments of customer analytical environment based on business and technical needs, and provide recommendations to drive improved performance and service experience Apply technical knowledge to understand impact of service components to customer's technical ecosystem Actively track, identify, and manage operational risk through proactive actions and insights Maintain client-related knowledge and share as needed with internal teams Ensure contractual deliverables are executed on time and meet customer requirements End to end ownership (costing, resourcing, service management, financial management & stakeholder management) of data & analytics managed services/BAU projects. Be responsible for transition-in when projects move from build phase to operate phase. Provide a single point of contact for Services and third-party vendors that form part of our solution offering Build a trusted-advisor relationship with customer teams Liaise with SMEs for technical information as needed for tactical and strategic operations Manage proactive services and execution against SLAs Improve the customer experience by identifying and driving cross-functional process improvements Serve as a focal point for communication and incident management during critical events including escalations Ensure Incident summary such as Post Incident Reviews, lessons learned are identified and actioned Oversee post-critical event reviews focused on root cause analysis and corrective actions Be accountable for the achievement of all incident related service level metrics Evaluate and communicate KPIs and system metrics, SLA achievement needed for technical and executive reviews Adopt self-service/best in class capabilities to drive improvements Actively participate in IT Governance across all Managed Services accounts
Posted OnD&A Delivery Lead - Experience in BFS sector including areas like Capital Markets, Retail banking, fraud, financial crime, mortgage, lending, cards, credit risk Complete assessments of customer analytical environment based on business and technical needs, and provide recommendations to drive improved performance and service experience Apply technical knowledge to understand impact of service components to customer's technical ecosystem Actively track, identify, and manage operational risk through proactive actions and insights Maintain client-related knowledge and share as needed with internal teams Ensure contractual deliverables are executed on time and meet customer requirements End to end ownership (costing, resourcing, service management, financial management & stakeholder management) of data & analytics managed services/BAU projects. Be responsible for transition-in when projects move from build phase to operate phase. Provide a single point of contact for Services and third-party vendors that form part of our solution offering Build a trusted-advisor relationship with customer teams Liaise with SMEs for technical information as needed for tactical and strategic operations Manage proactive services and execution against SLAs Improve the customer experience by identifying and driving cross-functional process improvements Serve as a focal point for communication and incident management during critical events including escalations Ensure Incident summary such as Post Incident Reviews, lessons learned are identified and actioned Oversee post-critical event reviews focused on root cause analysis and corrective actions Be accountable for the achievement of all incident related service level metrics Evaluate and communicate KPIs and system metrics, SLA achievement needed for technical and executive reviews Adopt self-service/best in class capabilities to drive improvements Actively participate in IT Governance across all Managed Services accounts
Skills RequiredD&A Delivery Lead - Experience in BFS sector including areas like Capital Markets, Retail banking, fraud, financial crime, mortgage, lending, cards, credit risk etc
Posted On D&A Delivery Lead - Experience in BFS sector including areas like Capital Markets, Retail banking, fraud, financial crime, mortgage, lending, cards, credit risk etc LocationNoida
Posted On Noida Desirable SkillsD&A Delivery Lead - Experience in BFS sector including areas like Capital Markets, Retail banking, fraud, financial crime, mortgage, lending, cards, credit risk etc
Posted On D&A Delivery Lead - Experience in BFS sector including areas like Capital Markets, Retail banking, fraud, financial crime, mortgage, lending, cards, credit risk etc-
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