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Practice Lead

3 months ago

Noida, Uttar Pradesh, India Exato Full time

Your Mission:

  • Drive growth by working directly with clients to understand their needs, design tailored solutions, and deliver impactful demos.
  • Create comprehensive solution documents, process flows, and proposals that resonate with decision-makers.
  • Lead client meetings, conduct workshops, and showcase the transformative power of CCaaS and Conversational AI.
  • Build and mentor a high-performing team of implementation and delivery experts.
  • Be a thought leader in the industry, staying ahead of the curve on emerging technologies and best practices.

Your Expertise:

  • 7-15 years of experience in contact center technologies, preferably with expertise in NICE CXone, Genesys,Yellow.AI, Kore.AI, Avaya , Five 9or Dialogflow, Microsoft Bot Framework
  • Proven track record in presales, solution design, and customer engagement.
  • Strong technical acumen and the ability to translate complex concepts into clear, actionable solutions.
  • Exceptional communication and presentation skills.
  • Leadership experience in building and managing teams.

Ready to make a difference? Join our team and help us revolutionize customer experiences

Apply now and let's build the future of customer service together.