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Senior Analyst – ServiceNow Practice

3 months ago

Noida, Uttar Pradesh, India Mercer Full time

Mercer is seeking candidates for the following position based in the Noida office.

Sr. Analyst I – ServiceNow Practice (Grade C2)

What can you expect?

You'll have a chance to assist in the software implementation projects for new clients, as well as work on support and maintenance of existing clients. You'll gather requirements, configure new functionalities, troubleshoot, replicate application issues and test system upgrades.

What is in it for you?

If you like to work in a dynamic, international environment – this role is definitely for you. Furthermore, you'll have a unique chance to learn more about specific mobility tool, like Mercer Mobility Management Platform (ServiceNow Platform). This is a great opportunity for Candidates who find work with other people and IT tools equally fascinating and rewarding.

Holidays (As Per the location)

Shared Transport (Provided the address falls in service zone)

We will count on you to:

  • Hold technical responsibility for delivery of Mercer Mobility Scoped application in ServiceNow. This includes control of technical scope, adherence to scope and implementation in-line with best practice across all engagements.
  • Script Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
  • Maintain sufficient technical capability and current best practice knowledge to be able to implement and administer all the company's core products with an advanced level of knowledge in at least one specialist area.
  • For the assigned components of the engagement: understand, produce and maintain all relevant project documentation.
  • Support less experienced or more junior colleagues assigned to the same engagement.
  • Feedback customer views regarding the company's products to the appropriate internal groups to enable continuous improvement.
  • Solve problem, prioritize own schedule and deliver within potentially high-pressure business environments as an individual contributor as well as part of a team
  • Actively listen, take ownership of contributing the required input whilst demonstrating strong communication skills (written, interpersonal and presentational)
  • Work on internally build Scoped app implementation.
  • Work on business / technical requirements for the client's and work collaboratively with business analysts and architects to clarify requirements and to achieve a consensus on the organization's needs and priorities.
  • Prepare documentation and support in providing overview of work capabilities for respective functional area and Data conversion.
  • Design the SerivcNow solution to meet the stated needs with ServiceNow tools and technologies.
  • Work on data gathering workbooks and review it with client for any gaps.
  • Perform self-reviews and smoke testing of the work delivered and review peer's work.
  • Application Testing – Assist clients with the testing of the delivered configuration, Defect resolution. Testing is driven by the scenarios from the client team.
  • Take timely, appropriate action to address stakeholder needs/expectations
  • Interact and communicate effectively with lead, mid and senior level management
  • Develop & manage communication plans with stakeholders aimed at improved collaboration
  • Reporting / Dashboards / Templates / Document design and development using ServiceNow tools
  • Daily duties involve:
  • Application configuration/customization according to the User Stories
  • Participating in client calls
  • Attending scrum calls
  • Providing feedback and guiding junior team members

What you need to have:

B.E /B.Tech /MCA /BSc as qualification

2/3+ years of professional experience on similar position (preferably in the area of HR, C&B or international mobility)

Experience with ServiceNow Platform

Strong knowledge of any functional work streams withing SN.

In-depth knowledge of ServiceNow object model and solution design approach around it.

Ability to absorb new technologies and features quickly.

Ability to train users in a classroom setting

Excellent English verbal and written communication skills. Ability to maintain a home office for remote work.

Experience in creating custom flows, custom activities in Flow designer.

Experience in Service Portal Development, should be able to develop custom widgets, editing and refining OOB widgets as per the requirements.

Experience in working with CSS, HTML, Angular. Should also be comfortable with Mobile UI development of Service Portal.

Experience with extending the ServiceNow schema to custom applications. Understands technical and functional design requirements related to ServiceNow.

Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system. Create and manage scripts and workflow.

Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs

Strong planning and organization skills

Analytical skills, logical approach and attention to detail

Ability to build relationships internally and with customers – which is essential in this role

Passion for continuous learning and software implementation

Manage multiple projects at a time.

What makes you stand out?

Strong project management, communication, and customer service skills

Track record of realizing solutions from conception to implementation and support

Attention to detail and ability to thrive in a fast-paced environment

ServiceNow Certified System Administrator

ServiceNow certified Application Developer would be added advantage

English – proficiency

Very Good knowledge of MS Excel

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.