Urgent Hiring for Service Desk Management- Mumbai
2 weeks ago
Thepositions below are open for one of our MNC Client forMumbai(Vikhroli)Location.
ExperienceFreshergraduate.
SalaryNegotiable.
QualificationBE/BTech/BSc in IT or MSC in IT./ Tech Graduate isrequired.
Role:Application Tech Support Practitioner / Service DeskManagement.
ProjectRole Description :
Actas the ongoing interface between the client and the system orapplication.
Weare dedicated to quality using exceptional communication skills tokeep our worldclass systems running.
Canaccurately define a client issue and interpret and design aresolution based on deep product knowledge.
KeyResponsibilities :
a:L1 Service Desk Call taking profileb:Respond to the issues reported by customers predominantly throughvoice and emails chat etc
c:Identify investigate and diagnose theissue
d:Provide resolution to customer based on inscopeprocesses
e:Followsthe incident life cycle as defined by process log the incidentcategories and document resolve or assign the incident to relevantassignment group.
f:Achieve client and client defined targets.
ProfessionalAttributes :
a:Excellent verbal and written communication skills with emailetiquette and customer service skills
b:24x7 Support mostly night shifts and rotation are ONLY as perproject requirement
c:5 days working per week with two weekly offs based onroster
EducationalQualification:
a:Bachelors degree Additional Info : Flexibility to work on weekendsand Indianholidays
Requirements
a:L1 Service Desk Call taking profile
b:Respond to the issues reported by customers predominantly throughvoice and emails chat etc
c:Identify investigate and diagnose theissue
d:Provide resolution to customer based on inscopeprocesses
e:Followsthe incident life cycle as defined by process log the incidentcategorize and document resolve or assign the incident to relevantassignment group.
f:Achieve client and client definedtargets
Benefits
- CabFacilities.
- NightAllowance.
- PF
- HealthInsurances
RequirementsRequirements
a:L1 Service Desk Call taking profile
b:Respond to the issues reported by customers predominantly throughvoice and emails chat etc
c:Identify investigate and diagnose theissue
d:Provide resolution to customer based on inscopeprocesses
e:Followsthe incident life cycle as defined by process log the incidentcategorize and document resolve or assign the incident to relevantassignment group.
f:Achieve client and client definedtargets
Benefits
- CabFacilities.
- NightAllowance.
- PF
- HealthInsurances
BenefitsBenefits
- CabFacilities.
- NightAllowance.
- PF
- HealthInsurances
Hi, The positions below are open for one of our MNC Clients forBangalore Location. About The Client- Our Client is a globalprofessional services company with leading capabilities in digital,cloud, and security. Combining unmatched experience and specializedskills across more than 40 industries, we offer Strategy andConsulting, Technology and Operations Services. Must Have-Experience - 5 Years Salary - Negotiable, will discuss over call.Qualification -Any Graduates Location - Bangalore (Work FromOffice) Notice Period - 15 Days Role: As an Application Designerfor Cloud Migration & Implementation, you will be responsiblefor assisting in defining requirements and designing applicationsto meet business process and application requirements related toServiceNow IT Service Management. Your typical day will involvecollaborating with cross-functional teams, analyzing businessrequirements, and designing solutions to meet those requirements.Roles & Responsibilities: - Collaborate with cross-functionalteams to analyze business requirements and design solutions to meetthose requirements. - Assist in defining requirements and designingapplications to meet business process and application requirementsrelated to ServiceNow IT Service Management. - Develop and maintaintechnical documentation related to application design andimplementation. - Provide technical guidance and support todevelopment teams during the implementation phase. Professional& Technical Skills: - Must To Have Skills: Strong experience inServiceNow IT Service Management. - Good To Have Skills Experiencein Servicenow Tools Administration. - Experience in designing andimplementing ServiceNow ITSM solutions. - Strong understanding ofITIL processes and best practices. - Experience in developingtechnical documentation related to application design andimplementation. Additional Information: - The candidate should havea minimum of 5 years of experience in ServiceNow IT ServiceManagement. - The ideal candidate will possess a strong educationalbackground in computer science or a related field, along with aproven track record of delivering impactful solutions. - Thisposition is based at our Bengaluru office. Benefits
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