Salesforce Support Manager

2 weeks ago


India Yotta Data Services Private Limited Full time

Position - Support Manager (Salesforce)

Location - Mumbai (Powai)

Experience : Minimum 5+ Years

Qualifications : Master's or Bachelor's degree in computer science or equivalent; ITIL certification will be added advantage

Primary Responsibilities:

  • L1 and L2 Support to CRM & ITSM end users.
  • Resolving day to day queries of the end user
  • Coordination with support agency for issue resolution
  • Identify potential requirements from the issues bugs reported by the users that can be converted into requirements for future development.
  • End User Training and facilitate system adoption.
  • Responsible for support and coordination of integration with other business applications like ERP (SAP) and ITSM system.
  • Identify Process Gaps, New features, functionalities and propose solution.
  • Development / Customization in system
  • Change and Release Management for new releases / customizations.

Required Technical Skills:

  • Working knowledge of Salesforce Administration
  • Hands on experience in working on any industry standard CRM and ITSM tools.
  • Good knowledge on MS Office applications.

Other Skills / Preferences:

  • Excellent Communication and Presentation
  • Strong in Process, documentation and methodological
  • Development and updating of training content.
  • Motivated self-starter capable of working in a team environment as well as individually without direct supervision.


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