Chat and Email Support Executive Non Voice

1 week ago


Chennai, Tamil Nadu, India Fortuco Resource Pvt. Ltd Full time
Any Graduate from a recognized Institute or University in any discipline.

  • Minimum 1Year experience in any Customer Service (Email or Chat/Telecom Voice).
  • Graduates who know to Read and Write Hindi will be an added advantage. (Freshers also eligible).
  • Rotational Shift 6 Days Working/1 day rotational week off.
  • Shift Timing 7 AM to 1 AM (Any 9 hours shift).
    (One Way Cab Drop Facility).

Salary: 2.4 LPA Salary basis on previous experience**
Key Responsibilities:
  • Ensure adherence to time schedules.
  • Be available for all briefings and updates.
  • Be aware of and comply with any client / process / product updates.
  • Share the day's performance with the TL and colleagues
  • Address any problems/ grievances with the TL/ TC/ TM that may have a bearing on productivity or efficiency.
  • Maintain high customer satisfaction rating as per the feedback taken by various agencies/ authorities.
  • Take steps to improve on performance based on coaching

Education & Specification Training:

  • Any Graduate

Work Experience:

Minimum 1year of Experience

Competencies and Specific Skills

  • Interpersonal skills
  • Problem solving
  • Analytical Ability
  • Adaptability
  • Customer orientation
  • English Language Written skills
  • Telephone Etiquette
  • Basic computer skills
  • Flexibility
  • Stress tolerance
  • Team building /teamwork
  • KPI knowledge and understanding
  • Transaction monitoring
  • Selling Skills
  • Probing Skills
  • Learnability


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