Non-voice Process Associate

1 week ago

Chennai, Tamil Nadu, India NPTEL, IIT Madras Full time

Job description

Job Title:
Non-Voice Process Associate


As a Non-Voice Process Associate, you will be responsible for handling various tasks that do not involve direct verbal communication.


Your primary duties may include:
-
Data Entry: Accurately inputting data into databases, spreadsheets, or other software systems.
-
Chat Support: Assisting customers through online chat platforms, addressing queries, and providing solutions.
-
Document Processing: Reviewing, sorting, and organizing documents or files electronically.
-
Content Moderation: Monitoring user-generated content on websites or social media platforms, ensuring compliance with community guidelines and policies.
-
Order Processing: Handling orders, processing transactions, and coordinating shipments or deliveries.
-
Administrative Tasks: Performing various administrative duties such as scheduling appointments, maintaining records, and generating reports.
-
Research: Conducting online research to gather information or data as required by the job.
-
Quality Assurance: Checking the accuracy and completeness of processed data or documents to maintain quality standards.
-
Troubleshooting: Identifying and resolving issues or discrepancies in processes or systems.

Requirements:

  • High school diploma or equivalent qualification.
  • Excellent typing speed and accuracy.
  • Strong written communication skills.
  • Ability to multitask and prioritize tasks effectively.
  • Attention to detail and accuracy.
  • Problemsolving skills and the ability to work independently.
  • Previous experience in a similar role may be preferred but not always required.

Job Type:
Contract

Application Question(s):
- are you comfortable for contract role?

Schedule:

  • Day shift
  • Morning shift

Experience:

- total work: 1 year (preferred)

Work Location:
In person

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