Associate Technical Support Engineer
7 days ago
Grow at ShareFileSo how can you contribute as part of the ShareFile team? We are searching for someone who can help us make a little magic for our customers and their clients every day.
We want someone who will focus on in-depth problem analysis of the company's product and its integration into customer environments using troubleshooting skills and technical knowledge to isolate, analyse and resolve technical issues.
In the Associate Technical Support Engineer Role, you will deliver industry-leading technical support to customers via chat, email, or phone that results in high customer satisfaction and well-documented resolutions.
This includes:
This role will answer first-level incoming customer support requests in a fast-paced environment and assist customers with product-related queries.
Take the time to understand the customer's environment/problem/request, including research to determine the root cause of the issue or problem.
Provide best practices and instruction on the use and application of features; determining the customer's configuration opportunities and needs.Work on issues that range from answering product questions to providing basic to intermediate technical support when the customer is having trouble using our product.
Performance is primarily measured through customer feedback, Knowledge Center System usage, as well as measurements around schedule adherence and other Key Performance Indicators.
Case Documentation:
Records details of interactions via Case Comments, Case Status , Follow-Up Dates, Issue, Description, Internal Notes etc; into our Customer Relationship Management System accurately.
Knowledge Center System (Contributor)- Works closely with contributors, validators, and auditors to collaborate on KCS assignments.
You will attach content from multiple sources to your cases as a resolution while ensuring the information referenced in the case is accurate and up to date.
Additionally, you will contribute to maintaining the information current across multiple platforms and content channels.Basic Qualifications:
Bachelor's Degree or equivalent experience preferred.1 year in a technical support role within the service industry.
Background in computing (Mac & PC), networking, using various web browsers, PC troubleshooting, firewalls, and proxy servers preferred.
Familiarity with GSuite as well as the Microsoft Office suite of products including Outlook, Excel, PowerPoint, and Word.
Case Management experience.
Proficient verbal and written communication skills.
Ability to listen, assess, determine, and communicate corrective measures.
English-speaking proficiency is required, and bilingual skills are a plus.
Customer-focused – Our goal is to deliver a world-class customer experience in a fast-paced, changing environment. What we do revolves around the customerAbility to de-escalate customers in challenging circumstances.
Ability to think critically, troubleshoot, and solve problems.
Familiarized with the data-driven, metrics-oriented environment.
Meet or exceed operational targets within the role which impacts the overall achievement of team results.
Has a keen interest in Software-as-a
- Service (SaaS).
Has a Growth MindsetPreferred Qualifications:
Basic Knowledge of Windows Server roles and features, IIS, AD, and DNS.Basic knowledge of load balancing technologies (NetScaler preferred).Basic knowledge in Javascript, Python, and PHP, API calls.
Basic knowledge of troubleshooting web application and SSO set up issuesBasic knowledge about Security certificateDoes this sound like you? Is this the kind of environment in which you would thrive? Apply now We're building something special at ShareFile, creating technology that can help to reshape the way people around the world work.
The impact you can have at ShareFile is life changing, and the opportunities here are limitless.About Us:
Citrix and TIBCO recently merged to create Cloud Software Group, now one of the world's largest cloud solution providers, serving more than million users around the globe.
When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done — from anywhere.
Members of our team will tell you that we value diverse lived experiences, passion for technology, and the courage to take risks.
Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud.Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination.
All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications.
If you need a reasonable accommodation due to a disability during any part of the application process, please contact us at - or email us at for assistance.
-
Associate Engineer Technical Support
1 week ago
Bengaluru, Karnataka, India Inspirisys Solutions Limited Full timeAssociate Engineer Technical Support | BangaloreFunction - InfrastructureJob Profile:Associate Engineer Technical Support with Desktop Support knowledgeRequirements:Should have 2+ years of experience in Desktop Support, Installation, and troubleshooting
-
Associate Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India Rocket Software Full timeJob Description Summary:The Associate Technical Support Engineer assists Rocket customers with questions and problems regarding the installation, setup, configuration and functionality of Rocket Software products. The Engineer will troubleshoot reported symptoms to aid in the resolution process either directly for the customer or to help guide the...
-
Associate Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India Cloud Software Group Full timeJoin ShareFile and Level Up Your Career!Hey there! If you're looking to make a difference, ShareFile is on the hunt for a new team member who can sprinkle some magic into our customers' lives daily. We need someone who's a pro at diving deep into product problems and seamlessly integrating them into customer systems. Your job? Troubleshoot with finesse,...
-
Technical Support
1 week ago
Bengaluru, Karnataka, India Quess Full timeAbout Us "Quess IT Staffing is India's largest IT staffing company with over 20 years of experience in staffing IT professionals in 300+ companies across levels and skillsets. Our 10,000+ associates deployed in 80+ cities and towns are proficient in over 500 technological skills. Our associates help enable cutting edge solutions some of the biggest names...
-
Technical Support
1 week ago
Bengaluru, Karnataka, India Dell International Services India Pvt Ltd (7451) Full timeTechnical Support Engineer At Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation,...
-
Technical Support
1 week ago
Bengaluru, Karnataka, India Dell International Services India Pvt Ltd (7451) Full timeTechnical Support EngineerAt Dell Technologies, world-class service doesn't end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation,...
-
Senior Associate IT Technical Support Engineer
1 month ago
Bengaluru, Karnataka, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Bengaluru, Karnataka, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Senior Associate IT Technical Support Engineer
3 weeks ago
Bengaluru, Karnataka, India NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...
-
Bengaluru, Karnataka, India NTT Full timeJOB DESCRIPTION NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our...
-
Senior Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India ADVANSOFT Full timeAbout Tech Mahindra :Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise. We are a USD 4.4 billion company with 117,600+ professionals across 90 countries, helping over 840 global customers including Fortune 500 companies. Our...
-
Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India Rapido Full timeAbout RapidoWe are India's largest bike-taxi platform, steadily venturing into Auto, Delivery, Cab, Rental, and more. Currently, present in ~100 cities, we are growing close to ~50% year-on-year with steady funding. We have changed the concept of intra-city travel and made last-mile connectivity affordable to all. Along with being the #1 choice of 40 million...
-
Software Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India Quantum Corporation Full timeA little more about a day in the life as our Software Technical Support Engineer. The position of the Software Technical Support Engineer applies basic to advanced level Technical Support processes to methodically plan, implement, analyze, and resolve customer engagements and production related issues. Quantum solutions provide opportunities to...
-
Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India MMNOVATECH Full timeWe are looking for a Software Troubleshooter who is responsible for diagnosing, resolving, and preventing software issues in our existing product made on (LARAVEL & NEXT.JS).This role involves identifying root causes of software problems, providing timely solutions, and ensuring that applications and systems run smoothly.The Software Troubleshooter works...
-
Technical Support Associate
1 week ago
Bengaluru, Karnataka, India Avantor Full timeThe Opportunity:Avantor is looking for an associate for Intermediate level position who can provide initial technical product support to customers by handling inquiries and troubleshooting basic technical product-related issues. Gather information to identify and assess nature of problem. Record incident in a tracking system to maintain log of product issues...
-
Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India MMNOVATECH Full timeWe are looking for a Software Troubleshooter who is responsible for diagnosing, resolving, and preventing software issues in our existing product made on (LARAVEL & NEXT.JS). This role involves identifying root causes of software problems, providing timely solutions, and ensuring that applications and systems run smoothly. The Software Troubleshooter works...
-
Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India Vonage Full timeTechnical Support Engineer - MessagingVonage Customer Care MissionWe help our customers create innovative and delightful customer experiences using our programmable communication building blocks. Through a choice of support offerings, we provide top-tier support for developers and enterprises. Our global technical team, skilled in development, communications...
-
Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India Vonage Full timeTechnical Support Engineer - MessagingVonage Customer Care MissionWe assist customers in creating unique and exceptional customer experiences using our programmable communication tools. With a range of support options, we offer top-notch assistance to developers and businesses. Our global technical team, proficient in development, communication technology,...
-
Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India White Force Full timeJob Description:JD for Azure Data Factory: Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating...
-
Technical Support Engineer
1 week ago
Bengaluru, Karnataka, India White Force Full timeJob Description:JD for Azure Data Factory: Support Engineers (SE) serve as frontline technical resources for Microsoft customers and partners via phone, email or web. They deliver unique value by collaboratively and reactively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating...
