Technical Support Engineer

1 week ago

Bengaluru, Karnataka, India Rapido Full time
About Rapido

We are India's largest bike-taxi platform, steadily venturing into Auto, Delivery, Cab, Rental, and more. Currently, present in ~100 cities, we are growing close to ~50% year-on-year with steady funding. We have changed the concept of intra-city travel and made last-mile connectivity affordable to all.

Along with being the #1 choice of 40 million people, we have also built a solid captain base of over 5 million registered captains, who have bettered their lives with Rapido.

As an employer, we provide a lot of ownership to our team members providing multiple avenues for them to grow within the company.

You will only grow with us with the right balance of ambition, fun, and transparent work culture

We are not an option, we are a choice

Job Summary:


As a Associate technical support engineer, you will research, diagnose, troubleshoot and resolve customer issues by taking ownership of functionalities and prioritizing them.

In this role, you will operate through a non-voice process, handling offline escalations via tickets and emails.

Job Responsibilities:
Passionate about problem-solving, troubleshooting, and finding creative solutionsOwn and drive escalated support issues and ensure the standard SLA is metDeep dive on defects to find the root cause, analyze the logs, and reproduce the issueUpdating or adding new knowledge-based articles on the new feature release/updateScope and document customer incidents with troubleshooting, root cause, and resolution informationFollow the internal processes, policies, and guidelines on collaboration, escalation & communication

Job Requirements:
B.Tech. / B.E. degree in Computer Science or equivalent software engineering degree/experienceMinimum - 2 of exp in Tech SupportExperience in working on databases like SQL or MongoDBStrong interpersonal and communication skillsWillingness and ability to seek help and learn from team membersWork experience on any monitoring and logging toolExposure to Postman tool for API integration and testing is an added advantage

Excited to solve challenges? Join Rapido & chase bigger milestones too

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