![MTAB Technology Center P Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Support Sales and Service Intern
2 weeks ago
JobDescription
This task involves managing customercomplaints service requests and tickets through ZohoDesk.
The responsibilities include registering complaintsraising tickets sending quotations acknowledging service requestschanging customer status sending reminder emails recording alldetails in the ticket sending service completed acknowledgment mailclosing tickets Template management.
Roles andResponsibilities:
1.Register customer complaints andservice requests in Zoho Desk and ensure that they are assigned tothe relevant teams.
2.Raise tickets and send quotationsto customers as required.
3.Acknowledge service requestsand update the status of the customer in Zoho Desk.
- Send reminder emails to customers to ensure that they are awareof the status of their complaint or service request.
- Record all details in the ticket including customer informationcomplaint details and any actions taken to resolve theissue.
7.Close tickets in Zoho Desk once thecomplaint or service request has been resolved.
- Manage templates in Zoho Desk including creating and updatingtemplates for emails tickets and other communication.
Qualification:
Any Graduate Shift Timing: 1.00 pm 6.00pm
Hiring Process:
StepsProcess Timeline
Step 1 Job Postings on our Career pageTuesday
Step 2 Call for Registration andEnrollment Wednesday
Step 3 Initiating PortfolioSubmissions Thursday
Step 4 Evaluation Process endson Abhyaz platform Friday
Step 5 Interview & Joboffer Friday
Step 6 Onboard Accept our Job Offer andonboard Monday
*Please note:
candidates are requested tofill out all the fields in the application form and not to use theeasy apply option
Do follow us on Linkedin / Twitter /Facebook / Instagram
Requirements AnyGraduates
Benefits
Benefits:
· Internship Completion Certificate
· Practical experience in theEduTech Industry
- Remote work opportunity / Week work opportunity
· Online Portfolio building
*Terms & Conditions apply
Any Graduates
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