Executive - Customer Service and Sales Support

1 week ago


Chennai, Tamil Nadu, India URBX Worldwide Logistics Full time

Position:
Executive - Customer Service and Sales Support

Department:
Marketing & Sales

Reporting to:
Manager - Sales

  • Minimum 2 years in Freight forwarding industry
  • Good written and verbal English communication
  • Team Player
  • Contacts with the Shipping Line
  • Marketing, Documentation, Operations, Vendors
  • Generate sales leads
  • Identify and assess customers' needs
  • Develop relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information to marketing force
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Identifying the decision maker and influencer of target accounts via telecall.
  • Make contact with the decision maker and influencer of target accounts and pitch URBX international Logistics services to them.
  • Generate Queries from the Target accounts
  • Receiving enquires from sales team and Negotiating rates with shipping line (Export)
  • Filling rates and placing booking with shipping lines
  • Giving rate quotes to customer enquires
  • Followup calls on rates quoted, Checking with customer for viability of rates, Negotiation & Closure


Pre-Shipment Documentation (import
  • Air and Sea) Key Accounts
  • Receiving booking from agent
  • Confirmation from Consignee post rate negotiation
  • Confirmation to be taken from Co Loader / Shipping line / Airlines on Space and Sailing details
  • Followup calls on rates quoted, Checking with customer for viability of rates, Negotiation & Closure
  • Maintaining / Tracking Schedules as committed to client
  • Maintain Inter departmental coordination as regards Customer requirements
  • Post Shipment Documentation (import/Export
  • Air and Sea) Key Accounts
  • Job Costing & Job Locking

Benefits:

  • Cell phone reimbursement

Day range:

  • Monday to Friday
  • Weekend availability

Shift:

  • Fixed shift

Speak with the employer

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