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Customer Service Specialist
1 week ago
Experience: 2-3 years
- QUALIFICATIONS:
A degree in hospitality management, public relations, or a relevant field is preferred, but most importantly, one needs to be enthusiastic about pursuing a career in the events industry.
- SKILLS:
- Proficiency in MS Office
- Responsible
- Creative Thinking
- Basic Knowledge of Google Sketch, Prezi & Canva
- Communication skills (written & verbal)
- Organisational skills - Systematic
- Teamwork
- Time management
- Flexible & Adaptable
- Eye for detail
- Technical know-how concerning Light & Sound & Infrastructure
- Knowledge of Food & Beverage
- Negotiation skills
- Leadership Skill & Delegation
- Customer Service
- Problem-Solving Skills
- Multi-tasking abilities
JOB DESCRIPTION
- Understanding the requirements and the details of each event.
- Setting regular meeting rhythms with the team.
- Providing solutions to the problems faced by the team.
- Following systems and processes tightly.
- Keeping a backup plan for vendors in crises.
- Client Servicing
- Brief from the client & their objective.
- No follow-ups to be done by the client.
- Assisting and eventually leading client meetings.
- Understanding clients' needs and desires.
- Supervising elements with attention to financial and time constraints.
- Ensuring your team can complete all tasks within the stipulated timeframe.
- Assisting in building relationships with clients to secure new business.
- Assisting and eventually leading event budget plans within financial constraints.
- Promptly offering solutions to resolve issues.
- Create an experience full of ease and delight for yourself, the team, and the client.
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