Customer Service Specialist

7 days ago


Delhi, Delhi, India NIIT Full time
NIIT is looking for Customer Support Representative for Gurgaon location.

Interested candidates can share their resume on Yash

or WhatsApp their resume
  • :
Yash

Job Role

– Customer Support Executive (Voice Profile)Experience

– 0 to 29 MonthJob

Location

– GurgaonWorking

days

– 5 days working, Rotational night shifts ( Fixed Sat- Sun Off )

Job Overview

–The candidate is expected to cater to inbound calls and chats in apt and professional way. Imparting a complete and accurate product information which leads prospects/customers to opt for offered courses. Ensuring business and customer centric approach with multitasking skills.

Roles and Responsibilities-· Customer Service through calls· Ensure timely and accurate service delivery at defined productivity levels· Build client & domain knowledge to be able to deliver a resolution on the first conversation· Ensure adherence to Client Service Level Agreements(SLAs) like Customer Satisfaction, ServiceLevel, Handle Time & Customer Effort· Maintain Internal Service Attendance & Accountability policies· Execute issue /query & Client level delivery quality on calls· Adhere to Customer resolution and ensure proper documentation &follow-upIdentify, share and support operational improvements


Desired Candidate Profile-· Good Communication skills & Inter-personal relations· Good sales knowledge· Ability to handle pressure· Customer centric· Active listener· Must be graduate.

Best Regards,Talent Acquisition TeamNIIT Limited | A-24 Infocity, Sector 34, Gurugram , India| Tel : E-mail::
  • Contact No:Yash

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