Partnerships and Account Manager

1 week ago

Delhi, Delhi, India ETS Full time

Job Description:
About

ETS:


For more than 75 years, we have amplified products and services based rigorous research and our belief in the power of learning.

Driven by our mission to advance quality and equity in education, ETS provides learning solutions, pioneering research and trusted assessments that help guide learners around the world on their path to new possibilities.

Our portfolio of trusted measures include

TOEFL, TOEIC, GRE and Praxis .

Along with research, development and innovation that explores new frontiers in learning and measurement our educational measurement solutions and research contribute to the development of new methods and tools, inform important dialogue with education policymakers, and shed light on critical issues and potential solutions - all with the aim of creating a world where all learners can improve their lives through education.


With new senior leadership at the helm, ETS aims to continue changing the lives of all learners as we expand our organization's global footprint.

Our goal is to remain at the forefront of assessment and measurement efficacy within the education and ed tech space as it continues to grow and evolve.

The Partnerships and Account Manager will be accountable for revenue plans and targets for their region/product portfolio.

The incumbent will be responsible for client relationships and client satisfaction and will work closely with Product Managers to address customer needs, promoteadditional products and close additional business.

The incumbent will provide customer needs input to new product teams.

Business DevelopmentUpsells/cross-sells other ETS products effectively and in a timely manner to existing clientsHelps manage contract negotiations and agreements, with support from General Counsel and Finance, with associations and partnerships, as neededDevelops effective strategies to build brand awareness and gain access to decision makersWorks with Product Managers / Marketing teams to develop innovative sales, marketing ideas, and effective pricing strategiesParticipates in conferences and other business events to represent ETS brand and promote productsGenerates, qualifies, and nurtures sales leads and build relationships with prospective clients and partnersParticipates with Product Management and other to respond to RFIs/RFPs that fit the business unit's strategies and directions

Client ManagementDevelops strong working relationships with key decision makers and influencers in multiple departments within institutions, governments and organizations to support use of assigned ETS productsAnticipates and responds to client needs (collaborating with Product Managers)Manages client relationships and contractual service level agreementsWhen appropriate, manages monthly billings and follow up on open receivablesDevelops strategies to attain and improve client satisfactionUnderstands client goals, find opportunities for growth and make volume projections across their portfolio of clientsRepresents the program at conferences and other external eventsWhere appropriate, secures contract renewal

Adhere to ethical standards and comply with the laws and regulations applicable to the job function

Experience and SkillsPossess solid understanding and knowledge of market trends and competitionKnowledge of product portfolio and ability to apply that knowledge in a solution approach to customersStrong Customer Service skills and ability to communicate effectively with a broad range of audiences (internal and external)

Ability to work with cross-functional teams to deliver effective responses and product solutions to clientsAbility to act and respond quickly to client demandsUndergraduate degree (or relevant experience) in related fields such as:
Business Administration, Marketing or other areas combined with relevant work experience5+ years of combined experience in a combination of client management, business development, sales, consulting or marketingDemonstrable relevance within the industryProven network of contacts or abilities to generate contacts quickly

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