![PSC Biotech](https://media.trabajo.org/img/noimg.jpg)
Customer Success Specialist
2 weeks ago
This is a remote position.
PSC Software, a division of PSC Biotech, provides industry leading SaaS software solutions to the Pharmaceutical, Medical Device, and Biotech industry. Our goal is to provide intuitive quality management software to accelerate the time to compliance with the various regulatory burdens unique to the Pharmaceutical, Medical Device, and Biotech industries.The Experience
With operations spanning the globe and featuring a multi-cultural team, PSC Software is passionate about bringing the best and brightest together in an effort to form something truly special. When you make the decision to join our team, you will be offered the ability to feel inspired in your career, explore your professional passions, and work alongside a group of people who will value and nurture your talents. We are firm believers in coaching and developing the next generation of industry leaders and influencers. As such, you will not only be offered a compensation and benefits structure that rewards you, but also be provided with the tools that will help you grow and learn. At PSC Software, it's about more than just a job—it's about your career and your future.
Your Role
We are hiring an experienced Customer Success Specialist to manage client requests for the PSC Software Implementation Team. This is a remote position, and candidates should be located in or near Reno, Nevada; Boise, Idaho; Portland, Oregon; Seattle, Washington; or Vancouver, Canada
- Work closely with the Customer Success Manager to meet and exceed project goals.
- Ensure that Service Level Agreement (SLA) commitments to clients are met.
- Provide exceptional attention to detail and manage multiple project streams simultaneously and prioritize responsibilities.
- Embrace accountability for the client's projects from end-to-end; oversee the successful execution of those initiatives by the implementation engineers.
- Effectively partner and collaborate with the Business Development team on potential new customer implementations.
- Maintain comprehensive knowledge of features for all software products, including ACE, ACE Essentials, and Audit Utopia.
- Contribute to the development and maintenance of client training materials and videos.
- Gather and maintain client requirements.
- Ensure proper estimates are being prepared and approved for clients.
- Manage the timeline to deliver client required documentation, such as Validation Plan, Requirement Specifications, Configuration Specifications, Performance Qualification Test Results, and Validation Summary Report.
- Conduct system administration and user training sessions with new and existing clients.
- Manage ongoing support relationship with the client through internal support tools.
- Ability to ramp up quickly, learn new software, and build experience on-the-job.
- Act as the key champion and escalates issues as needed.
- Lead the hand-off from Business Development, including project kickoff meetings, training, timeline setting and management, progress tracking, status updates, weekly meetings, and customer training and go-live efforts.
- Accountable for client satisfaction and successful project delivery.
- Ability to travel as needed to client sites (up to 20% travel).
- Other responsibilities as required.
- Bachelor's Degree in Computer Science or Computer Engineering or equivalent experience.
- 0-3 years of experience in SaaS customer implementation, service, and support, and/or project management.
- Highly organized in planning and time management, with the ability to multi-task.
- Excellent communication and interpersonal skills.
- Demonstrated ability to delegate.
- Flexible, adaptable, and can work productively across various time zones where customers may be located.
- Project Management certification is preferred.
- Existing knowledge in the regulated life science market is preferred.
- Existing knowledge of life science enterprise software-as-a-service is preferred.
- Ability to travel as needed to client sites.
- Location in or near Reno, Nevada; Boise, Idaho; Portland, Oregon; Seattle, Washington; or Vancouver, Canada
- Medical, Dental, and Vision - PSC pays 100% of all qualifying employee medical premiums and 50% for qualifying dependents
- Insurance options for Employee Assistance Programs, Basic Life Insurance, Short/Long Term Disability and more.
- 401(k) and 401(k) matching
- PTO, Sick Time, and Paid Holidays
- Education Assistance
- Pet Insurance
- Discounted rate at Anytime Fitness
- Financial Perks and Discounts
PSC is committed to is committed to a policy of Equal Employment Opportunity with respect to all employees, interns, and applicants for employment. Consistent with this commitment, our policy is to comply with all applicable federal, state and local laws concerning employment discrimination. Accordingly, the Company prohibits discrimination against qualified employees, interns and applicants in all aspects of employment including, but not limited to: recruitment, interviewing, hiring (or failure or refusal to hire), evaluation, compensation, promotion, job assignment, transfer, demotion, training, leaves of absence, layoff, benefits, use of facilities, working conditions, termination and employer-sponsored activities and programs, including wellness, social and recreational programs. Employment decisions will be made without regard to an applicant's, employee's, or intern's actual or perceived: race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, genetic information, or any other status protected by law.
#LI-RW1
Requirements
Bachelor's Degree in Computer Science or Computer Engineering or equivalent experience. Minimum of 3 years of experience in SaaS customer implementation, service, and support, and/or project management. Highly organized in planning and time management, with the ability to multi-task. Excellent communication and interpersonal skills. Demonstrated ability to delegate. Flexible, adaptable, and can work productively across various time zones where customers may be located. Project Management certification is preferred. Existing knowledge in the regulated life science market is preferred. Existing knowledge of life science enterprise software-as-a-service is preferred. Ability to travel as needed to client sites. Location in or near Reno, Nevada; Boise, Idaho; Portland, Oregon; Seattle, Washington; or Vancouver, Canada
-
Customer Success Specialist
1 month ago
india PSC Biotech Full timeJob Description This is a remote position. PSC Software®, a division of PSC Biotech®, provides industry leading SaaS software solutions to the Pharmaceutical, Medical Device, and Biotech industry. Our goal is to provide intuitive quality management software to accelerate the time to compliance with the various regulatory burdens unique to the...
-
Customer Success Specialist
1 week ago
india Moonpreneur Inc Full timeJob Description: A Customer Service Education Specialist is responsible for educating potential US customers about our product and service. He is also responsible for handling questions, comments and complaints regarding a particular business. Their ultimate goal is to provide positive customer experiences by enhancing relationships between them. He may...
-
Customer Success Specialist
1 week ago
India Moonpreneur Inc Full timeJob Description:A Customer Service Education Specialist is responsible for educating potential US customersabout our product and service. He is also responsible for handling questions, comments andcomplaints regarding a particular business. Their ultimate goal is to provide positive customerexperiences by enhancing relationships between them. He may also be...
-
Customer Success Specialist
2 days ago
india Alnafitha IT Full timeJob Description We support the Kingdom’s largest and most complex organizations across all industries in delivering Enterprise Transformation with clear mission to support our customers to grow better not just bigger focusing on efficiency and not just effectiveness. We are currently searching for an enthusiastic and innovative Customer Success Specialist...
-
Customer Success Specialist
3 weeks ago
india USAM Technology Solutions Pvt Full timeJob Description Segregate and categorize accounts into Growth, Defend, and Develop segments based on their potential and needs.Proactively engage with accounts to understand their objectives, challenges, and opportunities.Build and nurture strong relationships with clients, acting as a trusted advisor.Develop and execute adoption plans for Growth, Defend,...
-
Customer Success
1 week ago
India Leegality Full timeCompany Mission Leegality is India’s first Document Infrastructure Platform - a radical new digital way for businesses to complete paperwork (agreements, forms and other legal documents). Over the last 7 years, Leegality has changed the way 2000+ Businesses do their paperwork from large enterprises like HDFC, SBI Cards, Federal Bank, ICICI Lombard, Axis...
-
Customer Success Specialist
2 months ago
india Attero Recycling Pvt Ltd Full timeWe are seeking a Customer Relations AM to oversee the complete cycle of sourcing, ensuring seamless collection of e-waste from suppliers, processing invoices, and facilitating payments post-contract signing. You will collaborate with various departments including sourcing, logistics, finance, and production to guarantee client satisfaction. Building and...
-
Customer Success Manager
4 weeks ago
india New Hire Talent Full timeJob Description This is a remote position. Customer Success ManagerDo you thrive on building relationships and ensuring customer satisfaction? Are you passionate about SaaS and helping businesses achieve their goals? If so, we want to hear from you!We are looking for a driven and experienced Customer Success Manager (CSM) to join our growing team. In this...
-
Customer Success Associate
4 weeks ago
India Data Intensity Full timeThe Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth. **In combination with**: - Ability to act as a consultant,...
-
Customer Success
2 weeks ago
India Boomering Inc Full timeJob Description Position Title: Client Success - Support EngineerWork Set-up: Work On-SiteSchedule: 07:00 AM – 3:30 PM PHTSalary: Php 50, ,000.00Sign-on Bonus: TBCOur client is a leading provider of cloud-based software solutions for managing property and facilities. With a focus on innovation and technology-driven solutions, they offer a comprehensive...
-
Customer Success Associate
1 month ago
india Stealth Startup Full timeJob Title: Customer Success Associate / Customer Success Manager Company: Well funded Stealth Startup in Bangalore Job Description: We are seeking a proactive and customer-centric Customer Success Associate to join our startup. This role is crucial in ensuring the successful onboarding and retention of our customers, particularly within the D2C and...
-
Customer Success Associate
2 weeks ago
India Data Intensity Full timeThe Customer Success Associate is a vital member of the customer success team, responsible for ensuring the success and satisfaction of our valued customers. This role is focused on building strong relationships with clients, addressing their needs, and driving customer retention and growth.In combination with: Ability to act as a consultant, advisor, and...
-
Customer Success Manager
2 weeks ago
India New Hire Talent Full timeJob Title: Customer Success ManagerCompany: UnnamedThis is a remote position.Are you someone who enjoys building connections and ensuring customer satisfaction? Do you have a strong interest in SaaS and aiding businesses in reaching their objectives? If that sounds like you, we'd love to hear from you.We are on the lookout for a motivated and seasoned...
-
Customer Success Manager
2 weeks ago
India WATI Full timeWati is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast...
-
Customer Success Manager
2 weeks ago
india WATI.io Full timeWati is a growing CPaaS platform that provides end-to-end WhatsApp API solutions for SMBs and large enterprises. We aim to simplify business communication, helping businesses meet their customers where they are - WhatsApp. Backed by global investors such as Sequoia, DST Global, and Tiger Global, we're Shopify's first investment in a startup in Southeast...
-
Customer Success Manager
1 month ago
india Graphy Inc. Full timeJob Overview: We are seeking a highly motivated Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and nurturing our customer relationships. You will serve as the primary point of contact for our customers, ensuring that they receive the best possible experience with our products and services....
-
Lead - Customer Success
2 months ago
india Freshworks Full timeJob Description As a Enterprise Customer Success Lead, your primary responsibility will be to engage with our clients, build strong relationships, and ensure they get the most value from our suite of products. Key Responsibilities Customer Relationship Management: Build and nurture customer relationships with a portfolio of assigned accounts, post...
-
Customer Success Specialist
1 month ago
india Beshak Full timeJob Description Champion customers and their experience within the organizationOverseeing user interview process to gain insights into areas for improvement in the customer experienceAnalysing advisor performance, to identify key areas of improvement.Regular 1-to-1, 1-to-many engagement with advisor community to drive better experience.Developing SOPs,...
-
Customer Success Manager
2 weeks ago
India Milestone Full timeJob Description About Us For over 25 years, Milestone has been a leading provider of digital marketing software and services for location-based businesses. Milestone helps businesses create, organize, and amplify their digital information by enhancing their digital presence to make information more accurate, consistent, and visible. We do this with an...
-
Customer Success Intern
4 weeks ago
india LeadSquared Full timeWho we are? LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 1500 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes. Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old schools in serving the needs of high velocity sales...