Customer Success Specialist
2 weeks ago
Job Description:
A Customer Service Education Specialist is responsible for educating potential US customers
about our product and service. He is also responsible for handling questions, comments and
complaints regarding a particular business. Their ultimate goal is to provide positive customer
experiences by enhancing relationships between them. He may also be required to give trial
classes to potential students.
Key Responsibilities:
● Ability to call US Customers to explain about our program.
● Follow up with customers to ensure about the classes.
● Be able to get trained and take trial classes.
● Manage client relationships, take feedback and resolve any issues or conflicts.
● Establish and expand relationships with Clients based in the US , UK .
Desired Candidate Requirements:
● Prior experience with customer service and call centre in relevant job roles.
● Must have a pleasant personality to engage in meaningful conversation.
● Should have good communication skills and should be a good listener.
● Candidates should be fluent in English
● Knowledge of US localisation is desirable.
● Understanding of US Accent is plus
Job Type :-
● Full-time
● Night Shift
● Remote
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