![Boomering Inc](https://media.trabajo.org/img/noimg.jpg)
Customer Success
1 week ago
Position Title:
Client Success - Support Engineer
Work Set-up: Work On-Site
Schedule: 07:00 AM – 3:30 PM PHT
Salary:
Php 50, ,000.00
Sign-on Bonus: TBC
Our client is a leading provider of cloud-based software solutions for managing property and facilities.
With a focus on innovation and technology-driven solutions, they offer a comprehensive suite of software modules designed to streamline property management, asset maintenance, and facilities operations.
From real-time monitoring and predictive maintenance to financial management and customer engagement, they empower property owners, managers, and service providers to optimize efficiency, enhance service delivery, and drive value across their portfolios.
With a global presence and a commitment to innovation, the client is revolutionizing the way properties and facilities are managed in today's dynamic and interconnected world.
JOB DESCRIPTION FOR A CLIENT SUCCESS SUPPORT ENGINEER
Your Responsibilities as a Client Success Support Engineer would be:
- Serve as a subject matter expert to assist clients and team members with technical support escalations
- Document technical issues and resolutions to provide to the Development Team to resolve system Bugs
- Liaise with internal teams (e.g. developers, quality assurance, and product owners) to troubleshoot and identify system solutions
- Identify and articulate technical issues and escalate to the development team
- Work with the Production team in delivering and testing projects and new functionality.
- Interact with the Customer Success team to provide support to the team in investigations to ticket escalations as necessary
- Interrogate the platform Database to identify root cause of issues
- Run scripts within the Database to repair data corruption errors
- Maintain a high customer satisfaction rating with our clients
- Achieving mutually agreed key performance indicators as specified from time to time (e.g. specified support response times, client implementations and account management).
- Follow the instructions and directions of corporate staff such as HR, Accounts and Management regarding company policies and procedures
Qualifications as a Client Success Support Engineer:
- Graduate of any Bachelor's Degree.
- Minimum of 2-3 years of work experience as a client success support engineer
- Working knowledge of SQL
- Experience as a DBA will be highly regarded
- Experience with API and Web Services troubleshooting
- Experience working with development and QA teams
- Analytical and problems solving skills required
- Strong capability in troubleshooting complex issues and root cause analysis
- Excellent communication and organizational skills
- Pro-activeness and independence.
- Working knowledge of JIRA
- Understanding of basic accounting functions would be advantageous for this role
Common tool sets used:
AWS, Load Balancers, Sumo Logic, Postgres SQL, New Relic, Postman / Rest API, JIRA
- Proficiency and proven hands-on experience with office management systems
- Exceptional communication and written skills.
- Extensive knowledge of principles and practices of office administration.
- Organizational skills with an ability to think proactively, multitask and prioritize daily workload.
- Exceptional conceptual thinking, resourcefulness, diligence, attention to detail and creative problem-solving skills.
- Ability to work with limited supervision.
- Adept at meeting deadlines in a fast-paced quickly changing environment.
Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-like balance meets a commitment to foster growth.
Genuinely caring Leadership TeamCompetitive salary package
Company-provided full set-up for desktop/laptop with a back-up internet
HMO on the first day of hire
15 Vacation Leaves and 5 Sick Leaves
Annual Performance Reviews
Unlimited Employee Referral Incentives
Employee Loan Facilities
Social Clubs and Interest Workshops
Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
Statutory Benefits:
Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering:
Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering We want career thrill-seekers who are committed to growth as much as we are.
Website:
www.
Career Portal:
and LinkedIn: Boomering Inc.; Boomering Careers
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