Executive Director

2 weeks ago


Mumbai, Maharashtra, India Michael Page Full time
Lead an independent Q&T function during a high-growth phase Work with an organisation that prioritises training and quality

About Our Client

Our client is a leading organisation within the Business Process Outsourcing space. A dynamic player with a clear strategy, our client employs over 15,000 employees worldwide and has received considerable investment as they move forward with their next phase of growth.

Job Description

As the Executive Director - Quality and Training you will be responsible for:

Defining the quality strategy for the largest business unit of the organisation. Mapping out the strategy execution up to the tactical level and overseeing delivery and continuous improvement for the quality function Working closely with global leadership to create the learning and training ethos within the organisation Leading a team of learning professionals to ensure the dissemination of learning culture across the organisation As a part of global leadership, contribute towards ensuring effective general management and deployment of strategic goals across the organisation

The Successful Applicant

As the Executive Director - Quality and Training you must:

Hail from or be ready to relocate to Mumbai City. Working from a different city will only be considered in the case of exceptional talent Possess broad experience in the BPO space. Ideally you should have some time supporting clients in the US Healthcare market Have a passion for building and leading teams in the quality space Be a charismatic trainer, capable of designing great content and strategies for effective communication of the content Possess at least 5 years of leadership experience (managing managers) with overall minimum 15 years of experience

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