Customer Support Executive

1 week ago


Chennai, Tamil Nadu, India Fusion Innovative Full time

Responsibilities:

  • To maintain high efficiency in handling escalated calls from the L1 team.
  • To resolve tickets within agreed SLA of ticket volume and time
  • To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies
  • To ensure positive customer experience and CSAT through defined resolution rate and minimum average handling time (AHT), rejected resolutions or Reopen Cases
  • To update worklogs and follow shifts for escalation process and process compliance
  • Work experience on Ajax, Json
  • Handling all the queues efficiently and work towards case closure.
Key Skills

  • Excellent Communication with International Voice Support experience.
  • Handson experience in Mobility/POS related Application & amp; Desktop/General system related issues
  • Experience in Telecom will be an added advantage.
Experience

1 to 3 years

Work Location

Chennai.

Shift Timing

UK Shift

Immediate Joiners Required

Talk to the HR - Saranya / Giridharan

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