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Customer Support Executive

3 months ago

Chennai, Tamil Nadu, India Modinity Technologies Full time
Job Summary
We are looking for a Call Centre Representative to handle calls from customers and provide support to
them in all possible. You will be required to work in a time-bound environment and ensure that
customer service is provided to its best quality. You are responsible for meeting personal and team
targets as well as our customer satisfaction.
Responsibilities

  • Handle inbound and outbound calls to customers and clients maintaining a high quality of
services

  • Identify the needs of customers, resolve issues and provide solutions within the timeframe
  • Ensure you follow the customer service script provided by the company for uniformity
  • Adhere to the company policies and the customer resolution process & steps
  • Maintain good customer relations
  • Meet personal targets and work towards meeting team targets
  • Maintain records of the conversations with the customer and analyze the data
  • Record the customer queries and interaction in the internal CRM and maintain the accuracy of
all data
Skills & Qualification

  • A bachelor's degree is preferred
  • Prior experience with customer service and call centers in relevant job roles
  • Good knowledge of CRM practices and systems
  • Customer-oriented attitude with professionalism, strong call handling skills, and active listening
  • Strong multitasking, time management, and target achieving skills
  • Excellent communication skills with good command of the English language

Language Preferences:
Hindi, English, Telugu, Tamil

L1 Call Centre Executives – Job Description
Job Summary
We are looking for a Call Centre Representative to handle calls from customers and provide support to
them in all possible. You will be required to work in a time-bound environment and ensure that
customer service is provided to its best quality. You are responsible for meeting personal and team
targets as well as our customer satisfaction.

Responsibilities

  • Handle inbound and outbound calls to customers and clients maintaining a high quality of
services

  • Identify the needs of customers, resolve issues and provide solutions within the timeframe
  • Ensure you follow the customer service script provided by the company for uniformity
  • Adhere to the company policies and the customer resolution process & steps
  • Maintain good customer relations
  • Meet personal targets and work towards meeting team targets
  • Maintain records of the conversations with the customer and analyze the data
  • Record the customer queries and interaction in the internal CRM and maintain the accuracy of
all data

Skills & Qualification

  • A bachelor's degree is preferred
  • Prior experience with customer service and call centers in relevant job roles
  • Good knowledge of CRM practices and systems
  • Customer oriented attitude with professionalism, strong call handling skills and active listening
  • Strong multitasking, time management, and target achieving skills
  • Excellent communication skills with good command over the English language

Language Preferences:

  • A multilingual language proficiency is preferred in Hindi, Telugu, and Kannada
  • Social media marketing, Google Ad words, digital marketing.