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Marketing Associate

3 months ago

Bengaluru, Karnataka, India Gaiagen Technologies Full time

Positions:

  • 1 Location:
  • Bangalore Business Support Office
    Position: Marketing Associate (E-commerce)**
    Number of vacancies: 1

Required Qualification

  • Graduates (preferably) with at least 2 to 3 years of experience in a similar profile
  • Experience in Customer Care Management/ Client Relationship Management/ Lead Generations.
  • Experience in Managing Ecommerce marketplaces.
  • Language proficiency in English, Hindi & Kannada.
  • Managing online marketplaces (E.g., Amazon, Flipkart, etc.)
  • Manage marketplace billing & reconciliations.
  • To oversee timely scheduling, dispatch, delivery and returns of all orders.
  • Manage all issues with marketplaces regarding order scheduling, dispatch, delivery, returns, refunds, and billing.
  • Coordinate with marketplaces for reimbursement of any fee claims.
  • Management of Company Estore
  • Oversee inventory management on Estore.
  • Oversee and manage any issues with order delivery.
  • Resolve any issues with the help of the Estore platform help centre.
  • Resolve issues with the payment gateway if any.
  • Manage website platform, payment gateway billing & reconciliation.
  • Customer Care Management:
  • Manage inbound leads and clients.
  • Manage complaints, and queries from customers.
  • Lead generation through research and outbound calls.
  • Coordinate and assist the sales team in resolving all queries within a timeframe.
  • Data analytics & management of marketing and sales department reports
  • Management of marketing department expenses and record them.
  • Interdepartmental coordination for order management.
  • Interdepartmental coordination for marketing & salesrelated activities.
  • Stakeholder management.

Skill & Attributes:
Good Coordination skills, follow-ups, data analytics, reporting and MIS.

Other information

Equality Statement

Conflict of Interest

Selection Process

  • Case Study (optional)
  • Face to face interview