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Virtual Desk Operator

3 months ago


Pune, Maharashtra, India Staff4Me Full time

We are currently seeking a Virtual Desk Operator to join our dynamic team at Staff4Me. As a Virtual Desk Operator, you will play a key role in handling incoming calls and messages, delivering top-notch customer service, and supporting various administrative duties. This position allows you to work remotely from the comfort of your own home, while still contributing significantly to our operations.

RESPONSIBILITIES

  • Answer incoming calls and messages promptly and professionally
  • Handle customer inquiries and provide accurate information
  • Transfer calls to the appropriate department or individual
  • Take detailed messages and relay them to the relevant person
  • Support with administrative tasks like data entry and filing
  • Maintain confidentiality of sensitive information
  • Deliver exceptional customer service to ensure client satisfaction
  • Comply with company policies and procedures

REQUIREMENTS

  • High school diploma or equivalent required
  • Prior experience in customer service or a related field preferred
  • Experience with virtual phone systems is a bonus

Skills and Abilities:

  • Excellent verbal and written communication skills
  • Strong customer service aptitude and the ability to handle challenging clients
  • Proficient in using various computer applications and software
  • Capable of multitasking and prioritizing tasks efficiently
  • Attention to detail and precision
  • Able to work both independently and collaboratively as part of a team