Contact Centre Associate

2 weeks ago


Cochin, Kerala, India Copious Consult Full time

Job description

  • Handles incoming and outgoing calls
  • Respond to customer queries in polite, friendly and professional manner.
  • Take ownership of all cases until satisfactory solution is reached.
  • Required to handle and infuse angry patient and to offer viable solution.
  • Perform outbound calls for appointment confirmation, rescheduling, retention, online appointment and other related outbound activity.
  • Informed patients about new products, treatment and services.
  • Listen to objections and handle them effectively.
  • Comply with all other tasks assigned by the Supervisor/Manager
  • Maintain customer complaint/Suggestion log.
**Working Time
- **Rotational shift

**Working days

  • 6 days**Ability to commute/relocate:
  • Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work (preferred)

Speak with the employer

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