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Contact Centre Associate
2 weeks ago
Job description
- Handles incoming and outgoing calls
- Respond to customer queries in polite, friendly and professional manner.
- Take ownership of all cases until satisfactory solution is reached.
- Required to handle and infuse angry patient and to offer viable solution.
- Perform outbound calls for appointment confirmation, rescheduling, retention, online appointment and other related outbound activity.
- Informed patients about new products, treatment and services.
- Listen to objections and handle them effectively.
- Comply with all other tasks assigned by the Supervisor/Manager
- Maintain customer complaint/Suggestion log.
- **Rotational shift
**Working days
- 6 days**Ability to commute/relocate:
- Kochi, Kerala: Reliably commute or planning to relocate before starting work (required)
Experience:
- total work (preferred)
Speak with the employer
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Contact Centre Associate
2 weeks ago
Cochin, Kerala, India Copious consult Full timeJob description Handles incoming and outgoing calls Respond to customer queries in polite, friendly and professional manner. Take ownership of all cases until satisfactory solution is reached. Required to handle and infuse angry patient and to offer viable solution. Perform outbound calls for appointment confirmation, rescheduling, retention, online...
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