HR IT Application

1 week ago


Coimbatore, Tamil Nadu, India Bosch Group Full time
Job Description
  • Handle and resolve 2nd level incidents/tickets in the Service Management Tool, based on priority and quality for the HR applications
  • Investigate recurrence and patterns of support needs in order to design holistic solutions. Liaise with subject-matter experts where escalation is needed
  • Collaborate with Global Application Support Specialist, IT developers and other support teams
  • Contact with the vendor for any alignments, issues, case/incidents creations, SLA follow-up
  • Coordinate with other 1st level groups for consultation hours, best practices etc
  • Preparation of training materials, provide training sessions whenever required
  • Supporting the onboarding of new team members
  • Analysis and coordination or release management (new releases, features and enhancements)
  • Conduct testing activities such as: preparation of testing scenarios, reviewing test cases, testing in different instances, updates on testing tool, documentations, exploratory testing etc.
  • Creating and maintaining tracking files
  • Maintenance of test data & test users, system cleaning activities
  • Content creation and managing application related community and docupedia
  • Continuous process improvement, collaborations and regular alignments with relevant stakeholders for topics such as: Interfaces, Data Security etc
  • Acquire and build-up knowledge of dependent applications or systems
  • Support any Ad-hoc activities or new work-packages.
  • Project Support (if necessary for any roll out activities)
  • Supporting project managers in Lisbon for the further roll-out ́s in the countriesPreparation of pre-roll out activities including change and communication management
Qualifications


•Previous experience with IT systems or applications support in the HR Area is an added value
•Knowledge in Power BI, Problem-solving and Analytical aptitude
•Logical, structured, proactive and effective way of working within international virtual teams
•Fluent English, both written and spoken (C1 level), German is a plus

Additional Information

3-4yrs



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