Customer Service Sme

3 weeks ago


Mumbai, Maharashtra, India Aanet Talent Global Solutions Full time

Role:

The primary responsibility of this role is to generate revenue from

inbound leads and through outbound reachouts. The role will also include assisting customers to place orders and address their various servicing queries.

Type:
Full time

Location:
Mumbai


Qualifications:
Bachelor's degree in any field

Experience:

Min 2-3 years of selling online (e-commerce) to small businesses /individuals

Working experience in gifting / printing companies is a big plus.

Skillsets:

Primary

  • Self starter / Self drive
  • Sales Persuasion

Business Acumen :
Understand customer - product - value proposition

  • Communication (spoken, verbal, listening)
  • Strong attention to detail
  • Strong project / task management
  • Strong time management skills with ability to multitask

Secondary

  • Negotiation skills
  • Using sales tools, AI & HelpDesk

Job Types:
Full-time, Permanent

Salary:
Up to ₹30,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Monday to Friday

Application Question(s):

  • Do you have experience in customer support for SME?
  • Do you have hands on experience in ZOHO? How good are with Zoho?
  • Do you have experience in Sales cycle? Have you involved your self in query to sales conversion?
  • If you are involved into Query conversion to sales, how many such sales you have done in a month?

Experience:

  • Customer support: 1 year (required)

Work Location:
In person

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