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Customer Service Sme
3 weeks ago
Role:
The primary responsibility of this role is to generate revenue from
inbound leads and through outbound reachouts. The role will also include assisting customers to place orders and address their various servicing queries.
Type:
Full time
Location:
Mumbai
Qualifications:
Bachelor's degree in any field
Experience:
Min 2-3 years of selling online (e-commerce) to small businesses /individuals
Working experience in gifting / printing companies is a big plus.
Skillsets:
Primary
- Self starter / Self drive
- Sales Persuasion
Business Acumen :
Understand customer - product - value proposition
- Communication (spoken, verbal, listening)
- Strong attention to detail
- Strong project / task management
- Strong time management skills with ability to multitask
Secondary
- Negotiation skills
- Using sales tools, AI & HelpDesk
Job Types:
Full-time, Permanent
Salary:
Up to ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Do you have experience in customer support for SME?
- Do you have hands on experience in ZOHO? How good are with Zoho?
- Do you have experience in Sales cycle? Have you involved your self in query to sales conversion?
- If you are involved into Query conversion to sales, how many such sales you have done in a month?
Experience:
- Customer support: 1 year (required)
Work Location:
In person
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