Marketing Associate

2 weeks ago

Yelahanka, Karnataka, India Gaiagen Technologies Pvt. Ltd. Full time
Required Qualification

  • Graduates (preferably) with at least 2 to 3 years of experience in similar profile
  • Experience in Customer Care Management/ Client Relationship Management/ Lead Generations.
  • Managing E-commerce will be an additional advantage.
  • Managing online marketplaces (E.g., Amazon, Flipkart)
◦ Manage marketplaces billing & reconciliations.

◦ To oversee timely scheduling, dispatch, delivery and returns of all orders. ◦ Manage all issues with marketplaces regarding order scheduling, dispatch, delivery, returns, refunds, and billing.

◦ Coordinate with marketplaces for reimbursement of any fee claims.

  • Management of Company E-store
◦ Oversee inventory management on E-store.

◦ Oversee and manage any issues with order delivery.

◦ Resolve any issues with help of E-store platform help center.

◦ Resolve issues with payment gateway's if any.

◦ Manage website platform, payment gateway billing & reconciliation.

Customer Care Management:
◦ Manage inbound leads.

◦ Manage complaints, queries from customers.

◦ Lead generation through research and outbound calls.

  • Data analytics & management of marketing and sales department reports. 5. Management of marketing department expenses and record them.
  • Interdepartmental coordination for order management.
  • Interdepartmental coordination for marketing & sales related activities. 8. Stakeholder's management.

Skill & Attributes:
Good Coordination skills, follow ups, data analytics, reporting and MIS. Other information

Equality Statement

Conflict of Interest

Selection Process

  • Case Study (optional)
  • Face to face interview
Position Details

Division:
Marketing Division

Location:
Bangalore

Job Types:
Full-time, Permanent

Salary:
Up to ₹450,000.00 per year

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Yearly bonus

Experience:

  • Customer relationship management: 1 year (required)

Work Location:
In person

Speak with the employer
Expected Start Date: 01/04/2024

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