Experience Executive

2 weeks ago

Mumbai, Maharashtra, India JLL Full time
JLL supports the Whole You, personally and professionally.

Experience Executive

Work Dynamics

What this job involves:

To provide comprehensive facility and contract management for the client, with a focus on continuous improvement.
To achieve financial and other targets established by the Facilities Manager.

Achievement of the Key Performance Indicators and Service Level Agreement targets Property Operations - Managing all outsourced service contracts and Jones Lang LaSalle personnel, including inspections and quality management of service delivery - this includes all Cleaning functions/ Security/ Administration/ Reception/ Helpdesk/ Pantry and Mailroom services.

- Developing and implementing building procedures and performance measures to ensure simplification and accuracy of work methods and reliability of systems - Ensuring an adequate supply of materials and service for the proper operation of the buildings and enter into supply and service contracts as approved by the client - Routinely Inspect all contracted services to ensure performance measures are being maintained - Ensure Helpdesk service requests are attended to in time.

- Effectively manage the mailroom services to ensure an on time deliverable system - Achieve client satisfaction to Client expectations.

Staff Management

  • Manage and assist with the personal development of all direct reports.
  • Develop and manage succession plans and appraisals for all direct reports.
  • Actively seek to train subordinates in all aspects of the non
- technical services.

  • Actively multi skill all Jones Lang LaSalle staff to increase flexibility and job satisfaction.
Reporting

  • Daily/Weekly reports.
  • Contribute to the Monthly Management Report to client and other reports as required.
Vendor Management

  • Manage service contracts, including inspections and quality management of service delivery
  • Prepare tender documentation, evaluation of tenders; prepare contracts
  • Management of contract resource to achieve Service Level Agreements to Key Performance Indicators at optimum cost for Client.
Others

  • Participate in Emergency Evacuation procedures including crisis management and business continuity.
  • Manage all Health and Safety issues and actively participate in Health and Safety reviews
  • Tertiary qualifications in property, building or facilities management required.
  • Contract Administration experience required.
  • Excellent people skills and ability to interact with a wide range of client staff and demands.
  • Demonstrated experience with tendering and service improvement initiatives required.
  • Knowledge of Occupational Safety requirements
  • Strong PC literacy and proven ability to manage daily activities using various systems.
  • Demonstrated experience with continuous improvement initiatives highly desirable.
  • Demonstrated experience with client reporting and preparation of reports required.
  • Achievement of Contracted Service Levels and Performance Indicators.
  • Achievement of contracted Customer Satisfaction expectations.
  • Management of resource to ensure no disruption to client business.
  • Achievement of savings initiatives as agreed with Client.
  • Delivery of Agreed Initiatives as per Client/Jones Lang LaSalle Initiatives Road Map.
  • Achievement of performance goals as agreed with manager
Acts as leadership role model for Jones Lang LaSalle by behaving consistently with cultural requirements. Set stretch targets for self to achieve maximum team performance.
Is able to make difficult decisions and resolve problems or improve operations.
Actively searches out opportunities to achieve best results

  • Promotes open, constructive and collaborative relations with superiors, subordinates, peers and clients.
  • Gains respect of Jones Lang LaSalle people, clients, and where appropriate, with the broader business community.
  • Listens effectively and communicates through actions and examples. Have strong written and oral communication skills.
Mastery in the field
You should have earned an experience of more than 5 years in Facility Management - Soft Service.

We'll also expect you to work as a part of a diverse team in both leadership and individual contributor expertise.


What we can do for you:

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who h

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