![timesjobs](https://media.trabajo.org/img/noimg.jpg)
Customer Experience Executive
4 weeks ago
Customer Experience Executive
By Admin | Jun 03rd 2024
Employment Type:
Permanent
Location:
Navi Mumbai
Key Skills:
Good communication spoken and written, Time management, Analytical and solution Driven, Customer Po
Detail Job Profile:
If this opportunity does not align with your current interests, we kindly ask you to consider sharing this job description with your network, as someone within your connections may benefit greatly from it.
Email:
|
About Client:
A world's largest provider of fleet of steel Intermediate Bulk Containers.
Position:
Customer Experience Executive
Location:
Navi Mumbai
Criteria:
Any Graduate with 2 years of experience in a customer executive profile
Other Skills:
Good command over spoken and written English
Hands-on experience of MS Excel and Outlook
Strong interpersonal skills
Good Time Management skills
Know-how to prioritize assigned work
Good know-how of SAP
Good analytical skills and solution-driven skills
Able to work under pressure within set timelines
Mature, strong sense of responsibility, positive attitude, multitasker, and a team player
Job Purpose:
Team handles customers and our customers customer to ensure we understand their requirements completely and deliver accurately. A team player of this growing business and ensure that we have a healthy relation with all our customers.
Job Responsibility:
Follow up by sending APO Guidelines to customers in the last week of every month for the FIRM and FORECAST orders for the following months
Follow up by sending emails to customers on Monday for SC details thereby keeping a close watch of deliveries and corresponding SCs.
Timely upload of S.O in the system. Share draft copy of bond with packer with a request for a notarized, stamped, signed bond copy.Uploading of SC in the system
Change date required in case of any changes / delays in dispatch post receipt of email from Ops and/or customer, packer.
Checking if the SCs appear in the system.Raising a ticket to Support team if an error is received whilst uploading SC and resolve the issue.
If there is a new consignee, map it in LIMS in the prescribed format.
If there is a new customer, prepare the required file and send to HQ for Partner Function mapping and packer code in the prescribed format.
If there is a new consignee, prepare the required file and send to HQ for Partner Function mapping in the prescribed format.
Close check on RED BAR and maintain the KPI.Perform EH clean up in Diamond for all customers and inform the Depot team.
Share EH reports with customers on a monthly basis.
Add new customers in Diamond.
For any new customer on board, prepare Customer Master template and share with SSC team for Customer code creation.
Perform Stock Reconciliation of all Packers on a monthly basis.
Share aging report with consignees every Monday.
Follow up by email and calls for dehires on a daily basis with consignees.
Check if the to be desired quantity is available in LIMS.
Share load plan with end users for all LTL shipments.
De-hire the said quantity in system and forward details to Ops for collection or explain GRS Dehire to end users / consignees.
Share Damage PI with customers on a monthly basisShare TRACK IT reports with customers.
Explain the TRACK IT report to customers.
Explain Customer Portal(CP) and get all customers onboarded to CP.
Share accrual details with the Finance team on a monthly basis.
Share vehicle in-transit reports with packers on a daily basis.
Onboarding any new customer / consignee or a new joiner at the customer end.
Bond cancellation follow up with Packers for self-bond cancellation documents.
LIMS - Create new packer, consignee code in LIMS and map it to Nationalized or TI.
Monitor failure entries in LIMS and take necessary action.
In case of BOE date expiry, share draft letter and request for letter from the customer.
Follow up with Non-active consignees and Undeclared consignees.
Explain the complete process for returning back of Company's containers in a compliant manner.
To apply for this job, send your resume to
Please follow our company page:
Pioneer Management Consultant Pvt Ltd for Latest Updates on Job Opportunities, Interview Tips, Latest Trends in Hiring Process & many more
Interested candidates are requested to please share their resumes, please mention your total experience in this field, your current ctc [fixed, variable, take home], your expectation, and your notice period.
Pl note:
Our client has a stringent reference check policy, so please do not provide any misleading information nor suppress any information.
-
Customer Experience
1 month ago
Navi Mumbai, Maharashtra, India Decano Consulting Full timeAbout the internship:Are you a dynamic and motivated individual looking to gain hands-on experience in the fast-paced world of customer experience, specifically within the Horeca channel? Join our team at Decano Consulting as a customer experience intern and take your skills to the next levelSelected intern's day-to-day responsibilities include:Work closely...
-
Customer Experience
4 weeks ago
Navi Mumbai, Maharashtra, India Decano Consulting Full timeAbout the internship:Are you a dynamic and motivated individual looking to gain hands-on experience in the fast-paced world of customer experience, specifically within the Horeca channel? Join our team at Decano Consulting as a customer experience intern and take your skills to the next levelSelected intern's day-to-day responsibilities include:Work closely...
-
Customer Experience
1 week ago
Navi Mumbai, Maharashtra, India Decano Consulting Full timeAbout the internship:Are you a dynamic and motivated individual looking to gain hands-on experience in the fast-paced world of customer experience, specifically within the Horeca channel? Join our team at Decano Consulting as a customer experience intern and take your skills to the next levelSelected intern's day-to-day responsibilities include:Work closely...
-
Senior User Experience Designer
1 week ago
Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full timeJob Location : Mumbai Roles & Responsibilities; User Research, User Stories, User Journeys, Mockups, Wireframes & Prototypes Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and...
-
Customer Experience Executive
1 week ago
Mumbai, Maharashtra, India Taggd Full timeCustomer Experience ExecutiveLocation : MumbaiJob type : PermanentLanguages required : Malayalam/Tamil/TeluguSalary: Up to ₹400,000.00 per yearBenefits: Health insurance Provident FundSchedule: Day shiftSpeak with the employer Health insurance
-
Customer Experience Advocate
1 week ago
Navi Mumbai, Maharashtra, India Hiab Full timeMacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor. Purpose of the...
-
Customer Experience Advocate
1 week ago
Navi Mumbai, Maharashtra, India MacGregor Full timeMacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor._Purpose of the...
-
Navi Mumbai, Maharashtra, India Hansa Customer Equity Private Limited Full timeGood communication SkillsGraduate/Under graduate with ExperienceSales experience preferredCalling/ up sellingJob Location: Airoli, Navi MumbaiSalary: 14k to 18k (Depending on Experience)Immediate JoiningRotational Shift and Rotational week off.
-
customer support executive
1 month ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILSResponding to enquiries of all the customers in the most efficient manner Regular updates and follow up with clients / liners /shipping lines & other service providersFUNCTIONAL AREAcustomer support executive, logistics, freight forwarding, logistics executive, customer care executive, customer support executive jobs in mumbai, customer support...
-
Customer Experience Executive
1 week ago
Mumbai, Maharashtra, India Bookmyshow Full timeYour ProfileHandling chats from customersResolving customer queries over chat process.Providing customer satisfaction.Your ChecklistExcellent communication skills in English & HindiGood customer service skillsReady to work in rotational shiftsJob Types: Full-time, Contractual / TemporaryContract length: 12 monthsSalary: Up to ₹20,000.00 per monthSchedule:...
-
Customer Care Executive
1 month ago
Navi Mumbai, Maharashtra, India timesjobs Full timeSALARY: 15 to 20kLOCATION:Mumbai,Navi-Mumbai,ThaneVACANCIES: 3QUALIFICATION:GraduationMALE/FEMALE:BothEXPERIENCE: 1 to 2 yearsJOB DETAILS To Attend the outbound calls of customers To identify and convert the opportunities for cross selling Responsible for quality communication and customer servicing Ensure customer delight and consistent service...
-
Customer Care Executive
4 weeks ago
Navi Mumbai, Maharashtra, India timesjobs Full timeSALARY: 15 to 20kLOCATION:Mumbai,Navi-Mumbai,ThaneVACANCIES: 3QUALIFICATION:GraduationMALE/FEMALE:BothEXPERIENCE: 1 to 2 yearsJOB DETAILS To Attend the outbound calls of customers To identify and convert the opportunities for cross selling Responsible for quality communication and customer servicing Ensure customer delight and consistent service...
-
Customer Care Executive
1 month ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILSGenerate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using thFUNCTIONAL AREACustomer care Executive,Customer care executive jobs in Mumbai,Customer care...
-
Customer Service Executive
4 weeks ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILS1) Deal directly with customers either by telephone or electronically2) Respond promptly to customer enquiries/emails3) Process orders4) Keep records of customer interactions/transactions/orders5) Willing to handle & deal with pressure6) Meetings Management7) Interpersonal skills8) Communications skills9) Adaptability10) Attention to detail &...
-
Customer Service Executive
2 months ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILS1) Deal directly with customers either by telephone or electronically2) Respond promptly to customer enquiries/emails3) Process orders4) Keep records of customer interactions/transactions/orders5) Willing to handle & deal with pressure6) Meetings Management7) Interpersonal skills8) Communications skills9) Adaptability10) Attention to detail &...
-
Customer service executive
1 month ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILSAnswer calls professionally to provide information about products and services Take/ cancel orders, or obtain details of complaints Follow up to ensure that appropriate actions were taken on customers' requestsFUNCTIONAL AREAcustomer support executive, customer service executive, customer relations, customer relationship, customer care, customer...
-
Customer Care Executive
4 weeks ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILS1) New sales opportunities through lead follow-up and outbound cold calls and emails.2) Research on Industrial and Non Industrial Projects across India3) Find correct person to reach through self-research and passing through Operator/Reception4) Understand customer needs and requirements5) Route qualified opportunities to the appropriate sales...
-
Customer Care Executive
2 months ago
Navi Mumbai, Maharashtra, India timesjobs Full timeJOB DETAILS1) New sales opportunities through lead follow-up and outbound cold calls and emails.2) Research on Industrial and Non Industrial Projects across India3) Find correct person to reach through self-research and passing through Operator/Reception4) Understand customer needs and requirements5) Route qualified opportunities to the appropriate sales...
-
Customer Experience Representative
1 week ago
Mumbai, Maharashtra, India Lubrizol Corporation Full timeAbout LubrizolSummary of the Role: To provide service and support to Customers and Commercial Division and be a link between Internal and external customers. To perform and support supply chain operations for fulfilment of customer requirements and cost optimization efforts.Responsibilities / Accountabilities:Communication-To execute this area of...
-
Customer Support Executive
1 month ago
Navi Mumbai, Maharashtra, India timesjobs Full timeSALARY: 15 to 20kLOCATION:Mumbai,Navi Mumbai, Thane,Maharashtra,IndiaVACANCIES: 4QUALIFICATION:Hsc / GraduateMALE/FEMALE:BothEXPERIENCE:FRESHER / ExperienceJOB DETAILSWe are looking forward to build a team of CSE for our own out bound process (Domestic) Process would be related to getting the interested partners on board .It is mostly B2B. NON-Sales Job...