Customer Experience Advocate

1 week ago

Navi Mumbai, Maharashtra, India Hiab Full time

MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor.

Purpose of the position

Build strong relationships with customers and sales colleagues, oversee all quotes, orders and customer requests, liaising with key colleagues to ensure everything is in place and any challenges overcome to guarantee prompt responses and delivery within lead time. Handle all customer enquiries, knowing who is the correct person in the business so can provide customers with all information required. Work to increase knowledge of customers, understand their needs and gain strong knowledge of business, products, processes, be the voice of the customer to ensure we constantly deliver an exceptional service which is constantly improving and adapting to customer changing needs.

Main tasks and responsibilities

First point of contact for all customer requests, respond to customers within SLA gathering the necessary input from colleagues to give the customer the information they need. Managing & overseeing successful, prompt quote handling and customer deliveries Identifying any challenges to orders being on time & collaborate with colleagues to resolve Confirming and sending delivery instructions Proactive communication to keep customers informed Build strong relationship with customer to understand their needs Takes ownership of challenges to ensure we deliver as promised to the customer, collaborating with colleagues being the voice of the customers. Log claims, complaints and internal non-conformances and liaise with colleagues to find root cause of issue and identify rapid resolutions and challenge for preventative measures & CI Learn to build knowledge of customers and our processes, not being afraid to question and challenging our way of working to improve our CX Processing Customer Orders and Notification Entry ensuring all details entered correctly Seek support from CX Specialists, TL to find information needed to support customers Escalate urgent cases and when not getting support needed to meet customers needs. Any further Ad-Hoc Duties as defined by the line manager

What you'll need to succeed

Education Degree educated or equivalent through relevant experience Competencies Fluent in English, written and spoken Computer skills; MS office basics, G-suite and ERP system (SAP & SalesForce) knowledge is an asset Team player, interpersonal skills Customer focussed Problem solver Professional and structured Patience and empathy Organised, efficient with strong time management skills Self-motivated Accurate Accountable Proactive Strong product, business, market and customer knowledge Efficient Highly effective and clear communicator with active listening skills Compliant attitude towards safety and controls

You will be part of

We offer you an opportunity to put your skills and experience into work and make an impact in our global organisation and the cargo handling industry. You will work together with great colleagues from various backgrounds inspired by shared, ambitious goals. We value collaboration in our open and inclusive culture. With us, you will have the opportunity to develop yourself professionally. Join us to make a difference - and have fun while doing it.

  • Customer Experience Advocate

    1 week ago

    Navi Mumbai, Maharashtra, India MacGregor Full time

    MacGregor is a leader in sustainable maritime cargo and load handling with a strong portfolio of products, services and solutions. Shipbuilders, shipowners and operators are able to optimise the lifetime profitability, safety, reliability and environmental sustainability of their operations by working in close cooperation with MacGregor._Purpose of the...

  • Junior Advocate

    1 week ago

    Navi Mumbai, Maharashtra, India Adv. Sunil M. Kewalramani & Associates Full time

    Research work, Drafting work, Court appearances and miscellaneous work related to Civil Cases, MahaRERA cases, Cheque Bounce cases, Family law cases, Property transfer documentations, etc.Minimum qualification LL.BFresher Advocate with Sanad and Advocate with experience is welcome.Job Types: Full-time, Regular / Permanent, FresherSalary: ₹5, ₹10,000.00...

  • Advocate (Part - Time)

    1 week ago

    Navi Mumbai, Maharashtra, India Asian Exporters' Chamber of commerce and Industry (AECCI) Full time

    We would require a Part Time Advocate for our company.Company Overview:Chamber of Commerce is recognized by Ministry of Commerce andIndustry, Govt. of India, we provide support to industry trade andservices in the Asian business community, we are working with the primary objective offacilitating international trade and commerce.The Advocate - Lawyer job...

  • Advocate

    2 weeks ago

    Mumbai, Maharashtra, India Suraj Estate Developers Limited Full time

    Join a Leading Real Estate Company in Mumbai!Suraj Estate Developers Limited, with a rich history of over 36 years, stands out as a prominent player in the real estate sector in Mumbai. We take pride in our track record of delivering 42+ successful projects, encompassing over 10+ lakh sq. ft. of prime land in the Dadar-Prabhadevi area. Our focus on...

  • Junior Advocate

    1 week ago

    Mumbai, Maharashtra, India H. Rishabraj Builders and Developers Full time

    Graduate with 1+ years of experience in legal. Assisting the Senior Advocates with day-to-day legal work and supporting the Business Development Team.

  • Junior Advocate

    2 weeks ago

    Mumbai, Maharashtra, India DC Consultants Full time

    Opening: 1 Nos Job ID:Employment Type:Full Time- Reference:Work Experience: 0 To 2.0 Year(s)- CTC Salary: 2.40 LPA TO 4.20 LPA- Function: Legal & Regulatory / Company Secretary- Industry: Real Estate/Property- Location: MumbaiPosted On: 24th Nov, 2023We are having an urgent opening for the position of Junior Advocate / Legal Assistant for a reputed company...

  • Junior Advocate

    1 week ago

    Mumbai, Maharashtra, India Manoj Wadekar and Associates Full time

    Need advocate for Mumbai Office having experience of 2-3 years**Salary**: From ₹10,000.00 per monthSchedule:- Day shift

  • Legal Advocate

    1 week ago

    Mumbai, Maharashtra, India Mangalam Placement Full time

    Company:Birla GoldLocationMumbaiExperience5-6 YearsKey SkillsLitigation, NCLT, SEBI, Non LitigationPosition: Legal AdvocateQualification: LLBExperience: 3 to 6 yearsLocation: MumbaiJob descriptionshould have experience to handle Legal Cases/Matters related to Securities Exchange Board of India (SEBI),Securities Appellate Tribunal (SAT),legal aspects under...

  • Customer Experience

    1 month ago

    Navi Mumbai, Maharashtra, India Decano Consulting Full time

    About the internship:Are you a dynamic and motivated individual looking to gain hands-on experience in the fast-paced world of customer experience, specifically within the Horeca channel? Join our team at Decano Consulting as a customer experience intern and take your skills to the next levelSelected intern's day-to-day responsibilities include:Work closely...

  • Customer Experience

    4 weeks ago

    Navi Mumbai, Maharashtra, India Decano Consulting Full time

    About the internship:Are you a dynamic and motivated individual looking to gain hands-on experience in the fast-paced world of customer experience, specifically within the Horeca channel? Join our team at Decano Consulting as a customer experience intern and take your skills to the next levelSelected intern's day-to-day responsibilities include:Work closely...

  • Customer Experience

    1 week ago

    Navi Mumbai, Maharashtra, India Decano Consulting Full time

    About the internship:Are you a dynamic and motivated individual looking to gain hands-on experience in the fast-paced world of customer experience, specifically within the Horeca channel? Join our team at Decano Consulting as a customer experience intern and take your skills to the next levelSelected intern's day-to-day responsibilities include:Work closely...

  • Senior User Experience Designer

    1 week ago

    Mumbai, Maharashtra, India EvolutionCo Digital | Customer Experience Design & Marketing Agency Full time

    Job Location : Mumbai Roles & Responsibilities; User Research, User Stories, User Journeys, Mockups, Wireframes & Prototypes Translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences. Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and...

  • Advocate or Lawyer

    1 week ago

    Mumbai, Maharashtra, India R. K. Dewan & Co. Full time

    RKD - Advocate or Lawyer - At Pune and Mumbai Qualifications: Graduate with good academic records in the field of " Law " 4-5 years of experience in Litigation and client handling Good command on English and Marathi Good communication skills Good computer skills (Windows, Ms Office, Networking, Internet & Email) Terms and conditions:- ...

  • Advocate

    1 week ago

    Mumbai, Maharashtra, India SANKALP PLACEMENTS INDIA LLP Full time

    One reputed company from Central Mumbai having Site in Western Mumbai.Looking for Male Advocate having relevant experience in Real Estate Firm Only with good experience in SRA Projects.Experience in- All Litigation Matters.- Agreements.- Appearing in RERA court for any litigation matters.- Prepare Documents.- Experience in settling SRA Disputes.If the...

  • Junior Advocate/associate Advocate

    1 week ago

    Mumbai, Maharashtra, India WISDOM LEGAL Full time

    We are looking for Junior/Associate advocates for handling Lower Courts, High Court and Supreme Court cases.Practice area includes DRT, Civil, Criminal and NCLT matters across Mumbai. Experience 1.2 Years Private practice of own will strictly not be allowed.Job Types: Full-time, Regular / PermanentSchedule: Day shiftExperience:- total work: 1 year...

  • Advocate Lawyer

    1 week ago

    Mumbai, Maharashtra, India Mangalam Placement Full time

    Company:Supreme GroupLocationMumbaiExperience4-5 YearsKey SkillsLegal Documentation, Real Estate Laws, Arbitration, Legal Advice, Litigation, Legal Research, Legal Notices, Legal OperationsPosition: Advocate LawyerQualification: LLBExperience: 2 to 5 yearsLocation: MumbaiJob descriptionLawyer with 2+YRS exp. in Commercial&Corporate arbitration Transfer Act,...

  • Customer Experience Executive

    4 weeks ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    : Customer Experience ExecutiveBy Admin | Jun 03rd 2024Employment Type:PermanentLocation:Navi MumbaiKey Skills:Good communication spoken and written, Time management, Analytical and solution Driven, Customer PoDetail Job Profile:If this opportunity does not align with your current interests, we kindly ask you to consider sharing this job description with...

  • Customer Experience Executive

    2 weeks ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    : Customer Experience ExecutiveBy Admin | Jun 03rd 2024Employment Type:PermanentLocation:Navi MumbaiKey Skills:Good communication spoken and written, Time management, Analytical and solution Driven, Customer PoDetail Job Profile:If this opportunity does not align with your current interests, we kindly ask you to consider sharing this job description with...

  • Customer Experience Executive

    4 weeks ago

    Navi Mumbai, Maharashtra, India timesjobs Full time

    : Customer Experience ExecutiveBy Admin | Jun 03rd 2024Employment Type:PermanentLocation:Navi MumbaiKey Skills:Good communication spoken and written, Time management, Analytical and solution Driven, Customer PoDetail Job Profile:If this opportunity does not align with your current interests, we kindly ask you to consider sharing this job description with...

  • Associate Advocate

    1 week ago

    Mumbai, Maharashtra, India Legal Arrow LLP Full time

    We are a full service law firm based in Mumbai. Looking for an Advocates specialized in the following domains with minimum experience of 7 years;1.Specialized into SEBI Matters:SEBI Reply filing against the Show Cause Notice Or Interim Order.Drafting and filing of Appeal before Securities Appellate Tribunal (SAT).Including appearances before SEBI and...