Customer Experience Executive

4 weeks ago

Navi Mumbai, Maharashtra, India timesjobs Full time
:
Customer Experience Executive

By Admin | Jun 03rd 2024

Employment Type:
Permanent

Location:
Navi Mumbai

Key Skills:
Good communication spoken and written, Time management, Analytical and solution Driven, Customer Po

Detail Job Profile:


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Email:
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About Client:
A world's largest provider of fleet of steel Intermediate Bulk Containers.

Position:
Customer Experience Executive

Location:
Navi Mumbai

Criteria:
Any Graduate with 2 years of experience in a customer executive profile

Other Skills:
Good command over spoken and written English
Hands-on experience of MS Excel and Outlook
Strong interpersonal skills
Good Time Management skills
Know-how to prioritize assigned work
Good know-how of SAP
Good analytical skills and solution-driven skills
Able to work under pressure within set timelines
Mature, strong sense of responsibility, positive attitude, multitasker, and a team player

Job Purpose:
Team handles customers and our customers customer to ensure we understand their requirements completely and deliver accurately. A team player of this growing business and ensure that we have a healthy relation with all our customers.

Job Responsibility:
Follow up by sending APO Guidelines to customers in the last week of every month for the FIRM and FORECAST orders for the following months

Follow up by sending emails to customers on Monday for SC details thereby keeping a close watch of deliveries and corresponding SCs.

Timely upload of S.O in the system. Share draft copy of bond with packer with a request for a notarized, stamped, signed bond copy.
Uploading of SC in the system

Change date required in case of any changes / delays in dispatch post receipt of email from Ops and/or customer, packer.

Checking if the SCs appear in the system.
Raising a ticket to Support team if an error is received whilst uploading SC and resolve the issue.
If there is a new consignee, map it in LIMS in the prescribed format.

If there is a new customer, prepare the required file and send to HQ for Partner Function mapping and packer code in the prescribed format.

If there is a new consignee, prepare the required file and send to HQ for Partner Function mapping in the prescribed format.

Close check on RED BAR and maintain the KPI.
Perform EH clean up in Diamond for all customers and inform the Depot team.
Share EH reports with customers on a monthly basis.
Add new customers in Diamond.
For any new customer on board, prepare Customer Master template and share with SSC team for Customer code creation.
Perform Stock Reconciliation of all Packers on a monthly basis.
Share aging report with consignees every Monday.
Follow up by email and calls for dehires on a daily basis with consignees.
Check if the to be desired quantity is available in LIMS.
Share load plan with end users for all LTL shipments.

De-hire the said quantity in system and forward details to Ops for collection or explain GRS Dehire to end users / consignees.

Share Damage PI with customers on a monthly basis
Share TRACK IT reports with customers.
Explain the TRACK IT report to customers.
Explain Customer Portal(CP) and get all customers onboarded to CP.
Share accrual details with the Finance team on a monthly basis.
Share vehicle in-transit reports with packers on a daily basis.
Onboarding any new customer / consignee or a new joiner at the customer end.
Bond cancellation follow up with Packers for self-bond cancellation documents.
LIMS - Create new packer, consignee code in LIMS and map it to Nationalized or TI.
Monitor failure entries in LIMS and take necessary action.
In case of BOE date expiry, share draft letter and request for letter from the customer.
Follow up with Non-active consignees and Undeclared consignees.
Explain the complete process for returning back of Company's containers in a compliant manner.

To apply for this job, send your resume to

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Interested candidates are requested to please share their resumes, please mention your total experience in this field, your current ctc [fixed, variable, take home], your expectation, and your notice period.


Pl note:

Our client has a stringent reference check policy, so please do not provide any misleading information nor suppress any information.

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