Executive - Experience

1 week ago


Mumbai, Maharashtra, India COWRKS Full time

Roles and Responsibilities

  • COMMUNITY
    • Creating a collaborative community environment
    • Organizing social events for new members
    • Engaging with local businesses for community events
    • Measuring and enhancing member satisfaction
    • Ensuring a welcoming front desk manned by a community team member
    • Organizing community-building events
    • Integrating new members into the community
    • Handling billing and check-ins/check-outs for specific memberships
    • Providing center tours to potential new members
    • Addressing member needs and resolving issues
    • Managing membership waiting lists
    • Ensuring member enrollment on COWRKS App
    • Gathering data on members' business goals
    • Supervising in-building events for compliance
  • OPERATIONS
    • Ensuring operational efficiency and cleanliness
    • Assisting in developing policies related to security and building procedures
    • Reporting to the Community Manager
    • Coordinating with Facilities & IT Support teams
    • Promoting COWRKS initiatives
    • Collaborating with Communications, Marketing & Technology teams
    • Implementing new initiatives to enhance operational efficiency
    • Inspecting center amenities daily
    • Preparing expense reports
    • Coordinating procurement requirements
  • SALES & MARKETING
    • Enhancing member experience to reduce vacancies
    • Collaborating with the marketing team for visibility
    • Managing community member leads
    • Driving additional revenue streams
    • Coordinating with the Sales Team
    • Conducting research on potential members
    • Adhering to COWRKS values and guidelines
    • Promoting member offerings

Preferred qualifications:

  • Experience in Hospitality Background: 4 Years
  • Bachelor's Degree

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