Inside Sales Team Leader

2 weeks ago

Pune, Maharashtra, India Optimas Solutions Full time

Position overview:

Optimas is looking for an experienced Team Leader to provide best-in-class service to our customers in a multi-location global distribution environment. Ensuring 100% on time delivery to the customer. Ensuring all customer support costs are under control and to budget. Meeting the requirements of the Company's Quality, Health & Safety and Environmental systems, which is mandatory and ensuring that the Company's policies and proceduresare followed at all times.

Principal Activities:

Management of staff, ensure regular status and performance reviews are undertaken Understand, develop and promote the Company's business objectives, and participate with total enthusiasm and commitment to achieve and exceed these goals Agree with Line Management appropriate measures (Key Performance Indicators) to monitor performance to achieve the Company's objectives Meet business plan targets and KPIs on a monthly basis Adhere to and embrace the THREAD values of Optimas Adhere to and embrace the Customer Service best practice disciplines. Demonstrating proficiency in delivering the Optimas total value proposition to the customer and at all levels inside the customer Ensure customer satisfactionandallsales are profitable and in line with or better than budgeted expectations. Developing, engaging and maintaining cross functional teamwork and driving communication between Optimas support teams

Key responsibilities:

Responsible for managing a Customer Support Team, including hiring, terminations, disciplinary actions, performance management, achieving business objectives, training & holiday coverage Supporting in all Customer interaction, ensuring clear communication internally/externally and to build/maintain a strong relationship to aid in resolving service, delivery, and other issues Ensuring day to day Customer Support team activities are completed on-time in full andinlinewith the team processes, including TLR reports, Nil Scan KPI's, Open Order Book cleanse and Stock management Support Demand management to improve forecast accuracy percentages Resolution of challenges, following the escalation process where relevant and support with critical decisions with the ability to develop root cause analysis Responsible for your teams TLRcategorisationofR,A,G, system updates, including on site JIT set up in line with current usage figures Responsible to maintain order demand overdues to a minimum or none. Responsible for your teams POD updates on to our system and toinsureall POD's are up to date Responsible/support your team's open debit notes to a close Support the development continuous improvement programs Identify/develop team objectives and tactics and drive execution of the plans Support the NPI/Change Management process within the Customer Support function and work with the cross functional departments to ensure a smooth and successful launch Ensure full compliance with internal and external audits Initiate Induction training for new job holders within your team. Carryout employee performance reviews with staff Staff Training and coaching Ensure work is distributed evenly and any overtime is monitored, managed and recorded in accordance with the Time and Attendance system Other tasks and duties as assigned.

Skills and Qualifications required:

Excellent Communication skills – verbal and written Internal / external customer service Leadership experience Project Management skills Analytical skills, attention to detail Excited about helping our customers, friendly, patient and empathetic Focused on continuous improvement Strong decision-making and problem solving skills Positive attitude Excellent organisational skills Computer Literate MS Office to include Word and Excel, intermediate level minimum Excellent time management Team workingmentality

This is an exciting opportunity for career development within a customer-focused role. If you have leadership skills and are enthusiastic, driven and passionate about helping customers, this is the role for you

Optimas OE Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Optimas OE Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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