Information Technology Technical Support

2 weeks ago


Vadodara, Gujarat, India CHARGE ZONE Full time
Responsibilities

  • Research and identify solutions to software and hardware issues2. Diagnose and troubleshoot technical issues, including account setup and network configuration3. Ask customers targeted questions to quickly understand the root of the problem4. Track computer system issues through to resolution, within agreed time limits5. Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue6. Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)7. Provide prompt and accurate feedback to customers8. Refer to internal database or external resources to provide accurate tech solutions9. Ensure all issues are properly logged10. Prioritize and manage several open issues at one time11. Follow up with clients to ensure their IT systems are fully functional after troubleshooting12. Prepare accurate and timely reports13. Document technical knowledge in the form of notes and manuals
Requirements and skills

1.

2-4 Years of Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role2.

Hands-on experience with Windows/Linux/Mac OS environments3. Good understanding of computer systems, mobile devices and other tech products4. Ability to diagnose and troubleshoot basic technical issues5. Familiarity with remote desktop applications and help desk software (eg. Zendesk)6. Ability to provide step-by-step technical help, both written and verbal7. BS degree in Information Technology, Computer Science or relevant field8. Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

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