Support Specialist II Vadodara, India

1 week ago


Vadodara, Gujarat, India Qualifacts Systems Inc Full time


is a leading provider of behavioral health software and SaaS solutions for clinical productivity, compliance and state reporting, billing, and business intelligence.

Its mission is to be an innovative and trusted technology and end-to-end solutions partner, enabling exceptional outcomes for its customers and those they serve.

Qualifacts' comprehensive portfolio, including the CareLogic, Credible, and InSync platforms, spans and serves the entire behavioral health, rehabilitative, and human services market supporting non-profit Certified Community Behavioral Health Clinics (CCBHC) as well as for-profit large enterprise and small business providers.

Qualifacts has a loyal customer base, with more than 2,500 customers representing 75,000 providers serving more than 6 million patients.

Qualifacts was recognized in the 2022 and 2023 Best in KLAS:
Software and Services report as having the top ranked Behavioral Health EHR solutions. If you want to work inside an atmosphere where innovation has purpose, and your ambition works to support our customers and those they serve, please apply today

Candidates must be able to work US time zone hours from the Vadodara office.

Responsibilities for the Support Specialist II

Provide support for in-house healthcare software platform (EHR) to international clientsSolve potential customers queries by answering software and service related questionsMaintain customer records by updating account information in CRMResolve product or service problems by clarifying the customer's complaint, determine thecause of the problem, select and explain the best solution to solve the problem, expedite correction or adjustment, and follow up to ensure resolutionRecommend potential products or services to development team by collecting customer information and analyzing customer needsContribute to team effort by accomplishing related results as neededQualifications of the Support Specialist II

EMR support, training or implementation, IT Healthcare experience is an added plusKnowledge, Skills, and Abilities of the Support Specialist II

Excellent communication skills,Experience with Tech/Application/Software voice supportAnalytical, enthusiastic, energetic, and spontaneous with ability to provide solutions to technical queriesInterpersonal and customer-oriented skillsAble to work US time zone hours

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