Sr SRE

1 week ago

Hyderabad, Telangana, India Innova Solutions India Full time

JOB DESCRIPTION
Innova Solutions is immediately hiring for a Senior SREPosition type:

Full TimeLocation:
HyderabadAs a Senior SRE Validity you will:Details of the role:Sr. Site Reliability Engineer monitors all aspects of the Hyundai Connectivity Services connected car platforms. Identifies anomalies, addressed failures, communicates and escalates with HAEA and Business Users. Documents processes and procedures, conducts and documents RCA efforts.
We are looking for not only a passionate leader, but an effective problem solver.

The ideal candidate will have extensive knowledge and experience in both Operational Monitoring, Incident Management, Problem Management and a background in Site Reliability.

The candidate must possess a good understanding of Problem Management process and IT infrastructure components (servers, network, storage, middleware/database, application software and data center facilities) and processes followed in production environments and IT operations, as well some of the tools used to monitor and control them.

Additionally, the candidate will be responsible for all incidents reported to the Command Center from initiation until an acceptable work-around is in place or incident resolution.

Candidates must have experience in, and not limited to, support operations, escalation management, and critical incident response. Candidates need to demonstrate superior written and verbal communication skills.

The successful candidate should have a demonstrated track record of process and operational effectiveness, streamlining and improving operations, quality control and continuous improvement.


Key responsibilities:
Monitor configurations, networks, data flows. Identifies anomalies, addressed failures, communicates and escalates with HAEA and Business Users. Documents processes and procedures, conducts and documents RCA efforts.

Required Skills:
5-7+ years SRE specific experience. Exceptional written and verbal communication skills.

Expertise with Apache WS, Oracle WS, WebLogic, Mongo DB, No SQLGood to have skills:
Further technical development and support experience.

JAVA, JS, KTMLAs an IM-SRE Technical Team Lead, you will be responsible for:
Ensuring incident response procedures are in place to mitigate interruptions and impact.
Enforcing Incident Management policy and processes; ensure participants adhere to standards and procedures for processes, documentation, and communication.

Reviewing and Analyzing Incident Management metrics and report metrics to leadership with thoughtful analysis and recommendationsMonitoring effectiveness of Incident Management and drive continuous improvement.

Monitoring functionality of Incident Management systems and applicationsEnsuring all appropriate groups are working on restoring service in a timely manner.

Notify, escalate, and communicate to business participants, leadership, and impacted stakeholders the existence of service impacts, resolution, expectations, and cause.

Maintaining and managing x7x coverage of incident response teamEnsuring timely and accurate handoff of problem and outage recordsTraining stakeholders in incident management policies, processes, and procedures to ensure commonality and consistency.

Addressing shortfalls to service levels and identify and correct process gaps.

Coordinating all continuous improvement activitiesAnalyzing data, predicting trends and themesAudit the completeness and accuracy of all incidents using the ServiceNow Platform, ensuring all records are complete and accurate.

Proactively detect and prevent future problems/incidents and initiate the Problem Management process to allow quicker diagnosis and resolution.
Collaborating with subject matter experts to refine operating processes and procedures to deliver and maintain service more efficiently.

Ensuring problem progress through the Problem Management process in a timely and prioritized mannerEnsuring problem management information reflects accurate errors and is complete.

Maintaining inventory of problems under analysis and their current progress and statusAnalyzing and coordinate inter-organization responses and troubleshooting activities arising from critical/high incidents.

Managing and maintaining information stored in the problem database.

Owning monitoring and incident/problem reporting for status reports to managementOverseeing scheduling root cause analysis meetings and lead all RCA calls.

Position requirementsBachelor's degree in computer science, IT, MIS, or related field; or equivalent work experience.
X years of relevant experience.

X years of technical operations/support experience with proven knowledge of and experience monitoring production environmentsX years of experience with event monitoring and/or incident/problem management, to include setting-up monitoring thresholds and views.

X years of broad technical experience with proven expertise in a majority of the following areas:
servers, networks, hardware, operating systems (Windows, Linux, Kubernetes), virtualization software, middleware and related base build infrastructure and software.

Experience and subject matter expertise in the web, distributed computing or cloud environment, as well as mainframe experience is a plus.

Preferred QualificationExperience developing in multiple enterprise level programming and scripting languages such as:

Java, JavaScript, .Net, Python, C#, Cobol, GoExperience with large SQL & No SQL databases ie Oracle, Mongo, MYSQL, PSQLExperience with various operating systems such as, Linux, Unix, Windows,Experience with varying code repositories, auto deployments, branching with tools such as Gitlab, Bitbucket, SubversionExperience with monitoring tools such as Splunk, Dynatrace, Elastic, New Relic, SolarWindsDevOps and/or DevSecOps experienceExperience with enterprise level CICD Tools such as Ansible, Jenkins,Experience with IT service management tools such as Service Now, Atlassian, BMCTeam management, mentoring, teaching, coaching of staff.

Documentation (technical writing, data modeling, wireframe, process flow)Ability to communicate to a broad range of technical and leadership audience.
Act as identified Senior, Single of Point of Contact with client management.
Define and enhance Root Cause Analysis processes, documentation, processes and procedures – ensure completeness, accuracy, communication.

Any other information considered useful:
Technology Stacks for CCS systemApplication/Web serverTomcatNginxWeblogicWildFlyOHSApache Web serverDatabase:OracleSQL ServerMySQLPostgreSQLMongoDBMariaDBRedisLuceneOther technology stack:KafkaJavaZookeperActiveMQNodeJsMonitoring: Dynatrace, Zabbix, Solarwinds, AppDynamics, ELK, Grafana – What type of monitoring? L1/L2/L3?

Qualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible

Thank youABOUT INNOVA SOLUTIONS:

Founded in 8 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately , professionals worldwide and reports an annual revenue approaching $3 Billion.

Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.


Recent Recognitions:

  • One of Largest IT Consulting Staffing firms in the USA – Recognized as #4 by Staffing Industry Analysts (SIA 2)
  • ClearlyRated Client Diamond Award Winner (0)
  • One of the Largest Certified MBE Companies in the NMSDC Network (2)
  • Advanced Tier Services partner with AWS and Gold with MSWebsite: Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin.
Innova Solutions is immediately hiring for a Senior SREPosition type:

Full TimeLocation:
HyderabadAs a Senior SRE Validity you will:Details of the role:Sr. Site Reliabili...See More

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