Sr. Manager, SaaS Operations
1 week ago
Core Requirements and Responsibilities:
- Mentor and empower Site Reliability Engineers to provide effective solutions within defined SLAs, including analyzing and troubleshooting issues, debugging code, setting up systems, and deploying changes.
- Coach the team on reliability and resiliency principles, software engineering best practices, and serve as the primary liaison for various teams.
- Lead critical incident and escalation calls, collaborate with other departments for long-term solutions, and drive automation projects for process improvement.
- Create and maintain product runbooks, establish metrics, measure team performance, and communicate solutions effectively to different stakeholders.
- Operate in demanding environments, interact with technology experts, and ensure continuous enhancement of infrastructure services.
- Hands-on software development and support as needed, ensuring compliance with processes and security policies.
- Deep understanding of systems, networking, and infrastructure components.
- Experience with cloud technologies, major providers, and infrastructure-as-code.
- Proficiency in programming/scripting languages for automation.
- Knowledge of monitoring tools, PKI principles, incident management, database management, and security best practices.
- Team management experience, project management skills, and ability in strategic planning and decision-making.
- Effective stakeholder management and excellent qualifications with a focus on Infrastructure and Operations.
Additional Requirements and Details:Flexibility to work odd hours, rotation shifts, weekends for incident support, releases, maintenance activities, and project go-lives.
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