Manager - Culture & Communications

2 weeks ago

Bengaluru, Karnataka, India Swiggy Full time

Manager / Senior Manager : Culture & Communications

Post pandemic when most organizations were deciding their ways of working, Swiggy adopted a customized approach for the organization. According to that, employees operate in different ways of working — remote, hybrid and all days from office (internally known as mandates) — more on that here.

As an employer, Our promise is to 'enable employees to belong and do their best work, regardless of where they work from'. Our intent is to create a true hybrid experience for employees to collaborate, connect and bring their complete selves to work, no matter where they work from.

Swiggy is a purpose driven organization with an enabling culture and empowering values; centered around the mission to deliver unparalleled convenience across India, aspiring users to 'live it up'. Building a purpose driven culture while equipping flexibility for our employees requires us to be intentional about how we:

  • Embed organizational values in our day to day
  • Design rituals which will help us nurture out culture irrespective of one's location
  • Partner with leaders and teams across to nurture an enabling ways of working, put in place the right incentives, processes and rituals that will drive employees to be value-driven, mission oriented

The role holder is expected to -

  • Program manages Swiggy's blended ways of working charter and its practices which includes setting up intentional rituals for Swiggsters to connect & come together at an organizational level.
  • Be the custodian for organizational values. Partner with relevant teams to embed values in day to day lives of employees
  • Design intentional rituals and maintain rigor around them to foster connection, camaraderie e.g., Jamboree, Swiggster Ketchup, monthly manager connect forums etc.,
  • Drive and manage awareness and engagement for key programs and initiatives with leadership, employees, and partners.
  • Obsess about ways to enhance the blended ways of working and drive projects to enhance productivity, collaboration, connect and employee wellbeing
  • Beyond an expertise in running campaigns, we are looking for someone who shares the same passion as us when it comes to enabling Swiggy work seamlessly in a remote-first environment as well

JOB DESCRIPTION:

  • Project manage key projects to enhance Swiggy's blended ways of working and ensure that monthly and weekly executions are happening seamlessly
  • Be a value champion and drive projects that will shape value driven behaviors. Design and sustain key organizational rituals
  • Create and manage processes/review mechanisms in order to adhere to monthly calendars and weekly execution
  • Drive a culture of awareness, authenticity and purpose between the org and its employees, with an engaging and empathetic voice via IC and FoW campaigns/initiatives.
  • Serve as a partner to senior leadership, guiding internal messaging, crisis communication, and change management initiatives to nurture blended ways of working
  • Liaison with Employer Branding team to build synergies in internal and external communication to strengthen the messaging
  • Change management: Lead change management efforts related to the implementation of future of work initiatives, ensuring effective communication, stakeholder engagement, and training programs.
  • Manage key rituals in the organization, along with co-creating Central events calendar with CEO's office
  • Monthly Leadership Meet
  • Quarterly meet in office (for remote employees), Regional Meetup
  • Hackathons, Ideathons
  • Retrospectives, check ins and feedback

Who are we looking for? ~ Are you the right person for the job? ~ Are you a good fit for this role?

  • Experience of about 2-5 years in driving cross organizational / OD initiatives. Having a strong understanding of how culture comes alive in an organization is a must have
  • Strong project management skills and stakeholder management, including the ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
  • Excellent written and verbal communication skills with abilities to develop a unique and consistent tone for the organization
  • Exceptional interpersonal skills and the ability to build relationships across all levels of the organization
  • Experience with People and Culture related problem solving.
  • Familiarity with change management principles and practices
  • Goes extra mile to understand the audience and crafts solution

"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regards to race, color, religion, sex, disability status, or any other characteristic protected by the law"

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