Client Support Representative-1
1 week ago
The Team: In Morningstar's Software division, we have a team of talented and innovative individuals who play a crucial role in strengthening our technology capabilities. We are dedicated to developing exceptional products in a collaborative and agile environment, prioritizing technical excellence, user experience, and continual enhancement. From open-source projects to advancements in cloud and mobile computing, we constantly push the boundaries of technology to deliver superior service to investors. Our team comprises individuals with diverse skills and experience levels, all sharing a passion for software development as a craft and a commitment to creating positive user experiences. You'll have the opportunity to collaborate with intelligent colleagues from different backgrounds and cultures, all striving to innovate and create outstanding products by incorporating the best technological and investment practices.
The Role: Join a team of friendly, dynamic, and tech-savvy professionals who engage with Morningstar customers. In this role, you will deepen your understanding of Morningstar's products and data, playing a vital part in our mission to prioritize investors. This position is based in our Mumbai office.
Responsibilities:
- Efficiently manage time between emails, phone calls, and issue resolution for web-based and desktop products
- Handle customer calls professionally and courteously, offering troubleshooting assistance or live support
- Develop expertise in our products and services
- Stay updated on product enhancements within our software
- Provide valuable customer feedback to our product management teams
- Proactively educate customers on beneficial software features
Requirements:
- Bachelor's degree
- Interest in the investment industry
- Strong written, verbal (English), and analytical skills
- Proficiency in Windows-based applications
- Willingness to work in rotational shifts (24*5)
- Flexibility and patience
- Previous experience in a customer service role
- Proficient in Microsoft Office applications
- Undergraduate degree or equivalent, preferably in commerce, finance, or related fields
- One year of experience in the finance/investment industry, particularly in a client-facing or product support capacity
Morningstar is committed to providing equal opportunities to all candidates.
Morningstar's hybrid work setup offers you the chance to work remotely and come together in person regularly. Our optimal performance is achieved through intentional in-person collaboration at least three days per week. We also offer a variety of additional benefits to accommodate shifting needs. Wherever you are, you'll have the necessary tools and support to effectively engage with your global peers.
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